Walter E Curtis ac69c9@r.postjobfree.com

SUMMARY

LEARNING & PERFORMANCE DEVELOPMENT CONSULTANT - People-first applications of Human Performance Development across industries to create/improve knowledge, skills and performance abilities via organizational, systemic and learning interventions.

CAREER HIGHLIGHTS

-Broad, deep and international experience in managing projects to establish learning teams and develop curricula (instructor-led, blended, computer-based training (CBT) and eLearning (web-based).

-Apply human performance development principles for employee interventions related to learning, structure, policy, procedure, performance management and talent development.

-Support strategic goals toward expanded goods and services (software, energy, customer and government sectors) for greater profitability via a more knowledgeable and skilled workforce, with progressive systems.

ACCOMPLISHMENTS

Instructional Systems Development

-Contributor, lead, manager and director of expert instructional design. Broad experience in first- and second-generation instructional design, as well as third-generation with its focus on human performance technology

-Over $200,000 time savings transitioning 30,000 employees to an OCR time-keeping system

-Over $1,000,000 re-work savings leading ISD teams to establish modular construction techniques

-Recapture 32% time and scope losses on a government development project by negotiating activities to stated project objectives and coaching team members

-Project management: $75,000 savings by aligning methodologies across multiple projects

Internal and External Consulting

-Recommend personnel, work requirements, background and development methodology for voice-based authoring teams of learning and reference materials onboard Seawolf and Los Angeles class submarines.

-History of creative solutions with authoring systems & applications to achieve desired learning experiences.

-Save over $150,000 by working with flight simulation engineers to repurpose existing simulation equipment for maintenance personnel (avoided development costs of part-task trainers).

-$200,000 savings in workforce deployment costs for dispatch operations covering most of southern California (needs assessment report used – and quoted – as exemplar for other consultants)

-Research and pilot learning management systems (LMS and LCMS) at The Gas Company, Sempra Energy and Warner Bros.

Performance Management

-ADDIE for the management development curriculum of Sempra Energy, establishing enduring cultural leadership aspects in financial fluency, professional skills, communications and score-carding.

-Select, customize, certify for, implement and evaluate DDI’s Service Plus program for Warner Bros.’ worldwide MIS division.

-ADDIE for performance management curriculum to establish principles and practices for this core cultural change in business philosophy. Results: better job descriptions, successful job standards (including customer service), better and more consistent technical training, higher quality hires and greater linkage between performance reviews and historical performance.

Learning Technology

-Select and launch employee self-service tuition reimbursement programs at two organizations.

-Team lead for 78 CBT modules (storyboarding through delivery and evaluation) delivered to over 1,000 aircraft professionals from more than 20 countries for the maintenance of MD-11, MD-80, and MD-90 aircraft.

-Maintained budget and negotiated timelines for ADDIE of real-time, dynamic simulations of oil exploration equipment, meeting client performance expectations.

-Realized a 21 percent savings in off-site training / travel costs by establishing Management Information Systems (MIS) University with core- and certification-level business and technical curricula at Warner Bros.

-$85,000+ savings by establishing eLearning for MS applications, replacing external course and travel costs.

EXPERIENCE

Instructional Design Consultant, Insight Global, 11/17 - 4/18

Work as contingent employee with Kaiser Permanente Organizational Effectiveness group on manager enrichment curriculum via this employment solutions firm. Full-scope ADDIE/SAM blended learning approach with emphasis on immediate transfer of learning.

Director of Training, Middle East, Tapestry Solutions (a Boeing company), 10/11 - 3/16

Direct training development and instructor-led delivery (ILT) for logistics software suite, GOLDesp, to 5000+ personnel in government organizations in Saudi Arabia, Oman and Kuwait.

Leverage SharePoint capabilities for version and revision control of mirrored-systems learning content.

Systematize training programs by applying instructional design and performance technology to knowledge management, learning, eLearning, development, and performance improvement initiatives.

Performance Technology Consultant, It’s About People, 3/10 – 9/11

Performance management collaborative coaching for directors and senior managers.

Community volunteer: mission-vision-values workshops, volunteer management and event organization.

HR Training & Employee Development Manager, San Manuel Band of Mission Indians, Highland, CA, 9/04 – 2/10

Native American government and economic developments (including a 3,000-employee gaming facility).

Develop and facilitate supervisory and leadership skills for executives, managers, supervisors.

Develop and facilitate compliance and non-technical skills training (communication, interpersonal, conflict, customer service, etc.) for 3500 individual contributors / teams.

Web-based achievement testing (Brainbench), office productivity eLearning and LMS (SkillSoft) for 1500.

Performance management coaching (vision-mission-values, KPIs, psychometric-based organization and individual performance improvement (relationship-focused)).

Performance Technology Consultant / Partner, It’s About People, 4/00 – 9/04

Client consultation focused on performance technology, Instructional Systems Design (ISD), project and organizational leadership for medium- to large-scale stakeholders. Some key clients and collaborations:

–Halliburton/Simulis (flash-based scenarios for technical training)

–Warner Bros. (Global MIS division customer service initiative and corporate university)

–Cisco (Video-on-Demand for learning interactions).

Senior Performance Technologist, Sempra Energy, San Diego / Los Angeles, CA, 7/98 – 4/00

Lead instructional design and performance technology projects for executive development curriculum, web-based technical learning, and tuition reimbursement.

Consult internally on employee self-service, balanced score-carding and LMS functions (HRIS system).

Senior Instructional Designer, Southern California Gas Company, Los Angeles, CA, 1/94 – 6/98

Team lead for ADDIE of customer service and call center training curricula.

Create the enterprise’s first electronic performance support interventions for 800+ CSRs.

Educational technology. - Managed 9 multimedia learning centers throughout southern California used to deliver training to 9,000 personnel. Internal consultant for nascent web-based learning strategy.

EDUCATION

M.S., Instructional Science / Educational Technology, Brigham Young University, Provo, UT. (5/85)

B.A., Germanic Languages, Minor: Theoretic Linguistics, Brigham Young University, Provo, UT. (7/79)

CERTIFICATIONS

Claremont Graduate University, Native American Tribal Administration certificate (May 2008)

Human Performance Technology Institute: Making the Transition to Human Performance Technology.

TotalSDI Facilitator, PSP Inc., December 2008 & January 2017

AFFILIATIONS

International Society for Performance Improvement (ISPI).

Association for Talent Development (ATD).

Society for Human Resource Management (SHRM).

PUBLICATION

“Improving Instructional Design Performance with Technology,” with John M. Stormes in Implementing HRD Technology, published by the American Society for Training & Development, 1999.

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