Shirley L. Folch
Overland Park, KS 66212 Phone: 913-***-****
Well experienced in office administration and human resources activities related to recruitment, salary, benefits administration, training programs, employee relations and regular basis administration. Seasoned with a complete academic education; achieved a Master Degree in Human Resources and a Healthcare Medical Billing and Coding Diploma.
. Strong PC Programs: Great Plains, Claim Facts, Macees, Facets, Meet, Microsoft Office: Outlook, Word, Excel, Power Point, Publisher, File Maker, AS400, Kronos, Applicant Pro, Culture Index and Internet
. Bilingual: English and Spanish (oral and written)
. Work well with complex activities/responsibilities, multitasked
. Facility to work with people at all levels of management, teamwork
. Excellent organizational and time management skills
. Creative/organized, self-starter with fresh ideas
. Work well under pressure with minimum supervision
TIPPIN’S GOURMET PIES – HUMAN RESOURCES MANAGER Kansas City, Kansas
May 16, 2016 to Present
-Payroll Administration: (Kronos) weekly payroll for hourly employees, reports, verify vacations and proper documentation tardiness/early clock in the HR file.
-Employee Relations – verify and intervene in any situation brought to my attention with employees, supervisors and managers. Coaching and manage situation according to company policies, regulations, State, and Federal Law.
-Training – provide the necessary training to teammates on effective communication, supervisory skills, diversity, sexual harassment, hostile environment, OSHA and safety.
-Recruitment – complete circle of recruitment: pre-screening, phone and face to face interviewing, selecting and contract (direct/temp), manage background check and drug screening. Applying Culture Index.
-Benefits: Open Enrollment- work with teammates corporation benefits, FMLA, STD, LTD. Help any teammate with questions about their benefits with corporate and providers (English/Spanish).
Current Projects: Reviewing Employee Handbook for translation and updating. Organizing Spanish and English classes for current teammates. Developing new policies, new job descriptions, Employee Developing Program, guidance for Employee Committee.
GOVERNMENT HEALTH EMPLOYEES ASSOCIATION (GEHA) - INDEPENDENCE, MO & LEE'S SUMMIT, MO - (CONTRACT POSITION) May 13, 2013 May 13, 2016
- SPECIAL INVESTIGATION UNIT-RESEARCHER/CLERK July 14, 2014 to May 13, 2016
- COST RECOVERY ADJUSTER/DATA ENTRY -June 2014 to July 11, 2014
-ENROLLMENT DENTAL SPECIALIST/DATA ENTRY - May 15, 2013 to May 2014
.Investigations and communication for OPM/OIG, FBI, DOJ on providers allegation of fraud, reports, manage confidential information, data entry on systems, research on allegations.
.GEHA Spanish Line
. Adjust overpayments in the insurance system
. Develop reports for other department involved
. Data Entry: New enrollments, changes in current customers, disenrollment, Federal Dental, reports, auditing
KOHL’S DEPARTMENT STORES. POINT OF SALE ASSOCIATE (POS) PART TIME
May 2010 to March 2016
.Financial Transactions using all credit/debit cards
.Process store credit card for new customers
S. L. Folch
ST. LUKE’S HOSPITAL AT THE PLAZA – ADMINISTRATIVE ASSISTANT – PATHOLOGY DEPARTMENT (CONTRACT POSITION) August 20, 2012 – Sept 29, 2012
. HP Lab program
.STAR program – looked for patients demographics, insurance, medical page for billing
.McKesson Horizon Program
.Process Bone Marrow samples send it to carrier processing slide lab
.Transcript Bone Marrow and Cytemetry reports
Billing – charge professional services, bone marrow and chemical flow to McKesson Horizon Program look for billing codes on reports
Answering phone, assigning lockers to new employees, look for past reports and proper documents to be send it to the proper party, distribute reports received during the morning, faxes, maintain all files and documents secure according to HIPAA law.
WESTERN FORMS, INC. HUMAN RESOURCES GENERALIST (CONTRACT POSITION)
.Payroll Administration/processing (ADP)
.New Hire Orientation, ID Badges, Drug Screening, Benefits coordination, Background checks
.Managed employee relations, translations at the security factory meetings, training employees in new HR procedures.
. Organizing HR Department, filing (according to the law), Workers Compensation
.Coordinate learning program for non-English speakers
.Coordinate Annual Hearing Test
CYDEX PHARMACEUTICALS, INC. HUMAN RESOURCES SPECIALIST/GENERALIST (CONTRACT POSITION) October 2008 – March 2009
. Manage procedures, employee relations, training employees in new HR procedures.
. Manage federal, state and local laws.
. 401K Administration, COBRA, Data entry in the HR system
. New hire orientations, manage PTO (Paid Time Off) and the correspondent report to Payroll and employees.
. Handbook review and recommendations
. Merit Matrix
. Benefits coordination: Health, Dental, Life, STD, LTD, Voluntary Life, AD&D
. Manage confidential information and H-1, Green Card process and other duties
INEK TECHNOLOGIES HUMAN RESOURCES MANAGER October 2006 – May 30, 2008
. Create and implement new policies, procedures, contracts, employee relations, recruiting process and Lay-
Off, payroll, training employees in new HR procedures.
. Manage federal, state and local laws, projects.
. Create the HR filling system; solve employee relations issues to a win-win situation when possible.
. Insurances Administrator
. Co-author of Recruitment Operations Manual (ROM), and creator of the Employee Handbook
. Background investigation, employment verification letters, Data Entry in the HR System.
. Responsible for organizational development, training, new hires orientations
. Continuous improvement to administrative procedures
. Manage confidential information and H-1(work visa) process and other duties.
PRIVATE PRACTICE MEDIATOR & HR CONSULTANT August 2002-September 2006
. Responsible for mediation sessions in areas like: labor, family and community mediation
. HR Consultant, development/implementing trainings according to the clients’ needs.
INTER-AMERICAN UNIVERSITY OF PR, Bayamon Campus-Technical Institute
Associate Professor January 2005 – June 2006
. Human Resources Management . Human Relations . Public Relations
. Principles of Management . Permits . Purchases and Inventory
. Small Business Development
.Other duties assigned by the Program’s Director
S. L. Folch
INSTITUTE FOR DISPUTE RESOLUTION, IAUPR, SCHOOL OF LAW - ADMINISTRATOR/MEDIATOR
November 1999 – October 2005
. Responsible for purchasing budgets, administrative operations
. Contracts for professional services
. All financial activities related to the Institute.
. Manage complex budget and manages the logistic of the Institute.
. Supervise Educational Resources and Secretary
. Coordinate and oriented clients to use our mediation, arbitration and neutral evaluator services.
. Coordinate specialized educational activities for mediators and the use of ADR in the community.
. Make proposals for government agencies, companies and other organizations to get additional funds
in addition, referral of mediation cases.
. Coordinate activities (educational and social) for visitors off the country.
. Key contributor to obtain all ADR’s programs certified by the Supreme Court of PR and NYSE
EEOC Training – August 9, 2018
General Industry Safety and Health OSHA Certification 2017
New HR roles 2017
Medical Billing & Coding Certification- National American University Overland Park, Kansas
Certified Mediator - #0112 - Supreme Court of Puerto Rico
MBA- Major in Human Resources Inter-American University - Metropolitan Campus- San Juan, Puerto Rico
BBA Major in Management, minor in Finance- Pontifical Catholic University of Puerto Rico- Mayaguez Campus
2018 Women of Distinction-Honors Edition Kansas City, Kansas Chapter
2015 Distinguish Alumni Service Award-National American University
2016 Benefits and Open Enrollment 2017
2005 Labor Mediation: A reality in the business environment
Panama Canal Authority – Board of Labor Relations
Panama City, Panamá (40 hrs. training)
2017 – Society for Human Resources Management
References Upon request