Self-motivated and dependable while achieving high performance with minimal supervision. Experienced Customer Service with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Highly enthusiastic customer service professional with 10 years client interface experience. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. MS Office proficiency
Dependable and reliable
Cheerful and energetic
Strong organizational skills
Bilingual Spanish and English
09/2005 to 10/2008 Key Holder
Anna's Linens - Hawthorne, CA
Managed stock demands, opening and closing operations. Supervised teams of up to 8 employees and provided leadership and guidance.
Ensured excellent customer service by building and maintaining customer rapport.
Accomplished company-defined sales goals during each shift. Promoted new products and sales to encourage revenue growth. Completed administrative duties, including opening and closing reports and bank deposits.
Assisted upper management with reporting sales data, assessing employee performance and daily tasks.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers.
Received and processed cash and credit payments for in-store purchases. Demonstrated that customers come first by serving them with a sense of urgency.
Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept the showroom clean and maintained neat, orderly product displays. 11/2011 to 07/2014 Cashier Customer Service/ Comp Shop EDUCATION AND TRAINING
Target - Redondo Beach, CA
Exchanged returned merchandise for customers quickly and efficiently. Maintained flexibility to work a varied schedule that included nights and weekends.
Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
Processed all sales transactions accurately and in a timely fashion. Resolved customer problems by investigating issues, answering questions and building rapport.
Verified that all merchandising standards were maintained on a daily basis.
Received and processed cash and credit payments for in-store purchases. Performed assigned projects and completed checklists in an efficient and accurate manner.
10/2014 to 02/2018 Pawn Broker
South Bay Pawn shop - Lawndale, Ca
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Educated customers on product and service offerings. Built and maintained effective relationships with peers and upper management.
Prevented store losses using awareness, attention to detail and integrity. Organized the store by returning all merchandise to its proper place. Answered customers' questions and addressed problems and complaints in person and via phone.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Served the company as a bilingual Spanish/English customer service representative.
2005 High School Diploma
Hawthorne High School - Hawthorne, Ca, United States California Department of Insurance
License: Resident Insurance Producer
Qualification: Life-Only Agent
License number: 0M33629