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Customer Service Sales

Alexandria, Virginia, United States
September 30, 2018

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**** ******** **. ***.****, Alexandria, VA 22311 C: 240-***-**** Education

Bachelor of Science, Information Systems and Operations Management May 2018 George Mason University (GMU) Fairfax, VA

Ø Research: investigated multiple real-world business operations, identified the corresponding business processes in use, measured their performances, suggested alternative business process designs, and evaluated the improvement of the suggested process designs. (example cases include Netflix, Instagram, Trader Joe’s, Anheuser-Busch, George Mason University) Ø Projects: Project leader on development of a Mason community application for on campus events. Helped facilitate purchasing and scheduling of events like concerts, plays, sporting events at the Patriot Center. Designed user requirements, design analysis, financial analysis, use cases, forecasting, and work-based structures along with delegating team to project roles. Ø Projects: Part of team to submit a project proposal for a student/faculty parking upgrade system as an application to increase efficiency of time and cost. Budget analysis, Strategic benefit analysis, and Risk analysis were examined to determine viability. Ø Relevant Coursework: Management of Information Systems, Operations Management, Business Statistics, Database Management Systems, Management of Technology Projects, Advanced Business Models, Management Science, Business Process Analysis & Simulation, Software & Data Quality Management, Systems Analysis & Design Associates of Science, Business Administration May 2015 Northern Virginia Community College (NOVA) Annandale, VA Technical Skills

Computer: Expert knowledge of Microsoft Project, QuickBooks, Microsoft Excel, PowerPivot, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, SQL Workbench, Lingo Other: Experience in Agile, XP, Scrum, and Waterfall methodologies (among others), Fluent in English and Spanish, Team player, Strong work ethics, Superior attention to detail, Analytical skills, Ability to communicate effectively, Leadership experience

Professional Experience

Sales/Department Supervisor August 2014 –

The Home Depot Springfield, VA

• Developed and improved upon operational processes in department leading to increased efficiency (increase of 7% in sales over the previous year)

• Provided excellent customer service by providing product knowledge and recommendations for a variety of customer problems and inquiries

• Enhanced problem-solving skills by diffusing uneasy situations with co-workers and customers

• Supervision, coaching, and training of other sales associates (New Employee Coach)

• Handled performance reviews and weekly sales/inventory reports for department

• Consistently received recognition for customer service

• This past year, store was #1 in sales in the district for the first time in over 6 years

• Not one safety violation/incident under my tenure

• Strongly recommended and considered for upper management roles but was unable to take them due to conflicting school scheduling

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