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Manager Management

Pompano Beach, FL
September 30, 2018

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HIGHLIGHTS OF QUALIFICATIONS: A versatile professional with over 10 years in: operations, project and compliance management. *Administering various roles pertaining to: analyzing data, evaluating business performance to influence annual revenue, as well as delegating work responsibilities to individuals. *Direct accountability with overseeing and establishing: standards, process and procedures to resolve challenges increasing organizations profitability, along with policies. *Proven communication skills and leadership capabilities in building and maintaining relationships at all levels, including collaboration with internal and external vendors, team coaching, and training, and employee evaluation.

Vendor Negotiation Data & Trend Analysis Compliance

Process & Performance Management Project Management Business Analyst

Hiring, Training & Development Business Development Risk Management


CISSP pending 2018

ISACA 2017


Nova Southeastern University, Fort Lauderdale, Florida 2014

MMIS Management Information Systems, June 2014



Asst. Operations Manager New Hyde Park, NY Jun 2010 – present

Performed resolution of issues; reporting and communicating all aspects involving operations

and vendor management.

Reviewed & Analyzed reports to enforce compliance of processes and procedures to enable

effective and efficient information flow, along with modification when needed.

Trained, coached and motivate employees.

Maintained employee authorization access upon hire and termination.

Monitored business process flows and document incidents that occurred.

Validate work authorizations for external vendors.

Experience in multitasking implementing workflows and streamlining projects exceeding

forecasted outcome and estimated time completion.

Ensure security policies are being adhered too via documentation and physical review.

Achieved top district average for internal audit compliance at 100%.


Area Manager Coral Springs, FL Jun 2003- Oct 2009

Provide analysis of business processes, as well as opportunities, creating strategies for process improvement, impacting overall business flow.

Experienced in analyzing and reviewing performance portfolios to forecast business trends and streamline business performance to meet business needs and achieve company goals and objectives.

Expert in collaborating on multiple projects consecutively to enhance performance efficiencies as well as completion on time.

Analyzed developments relating to the organization ensuring policies are available for guidance and employee use.

Experience researching dynamic environments to improve on security issues alleviating shortages and errors impacting auditing.

Assess environments too implement directives improving on current processes and existing plans to ensure compliance.


Director Queens NY Jun 2000 - Feb 2003

Directly responsible for business operations up to $15 million in volume, engaging in enforcing

policy and brand image standards.

Partnered with District Manager in identifying operational deficiencies for non-performing

stores and engaging in structuring projects.

Engaged in the development of new stores opening to ensure timely completion of projects,

retention and outcome.

Recruited, Trained and Mentored over 80 employees to facilitate new stores opening within



Planner / Asst. Operations Manager Valley Stream, NY Jun 1996-Jun 2000

Directly responsible for operational efficiencies by formulation of action plans built on identifying opportunities and mitigating deficiencies by timely execution of procedures within that framework.

Regularly evaluated and reviewed processes, reports and conducted self-audits to identify opportunities, as well as to ensure operational compliance.

Proven time management and organizational skills.

Safeguard computer files by performing store closing backups to ensure data recovery preparedness and

and security compliance.

Maneuver different business units to perform system reviews and security awareness on a monthly basis.

Establish and maintained relationships with vendors from various manufacturing companies and corporate divisions.

Provide directives and guidance for processes and procedures to be administered.

Drive business units in order to achieve objectives and reduce shortages.


Decision Support Systems Fundamentals of Security Technologies Information Security Management Data Warehousing Systems Analysis and Design Telecommunications and Computer Networking Database Management and Applications Enterprise Information Systems, Technologies and Infrastructures Management Information Systems Information Systems Project Management Electronic Commerce on the Internet



While caring for parent, completed Master’s degree in Management Information Systems.


Compliance Management Managed teams up to 150 employees Oracle

Troubleshoot Systems issues Proficient in Microsoft Office Suite SQL

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