Mississauga, ON L4T 0A3
Result focused and process-oriented Senior Business Analysis Professional, with a strong record of proven achievements & success to meet aggressive goals of excellence in Product & Usage Analysis, Project Management, Process Mapping & Re-engineering, Design and Implementation, Process planning, Data Analytics & Reporting, Process Management. Well-organized and disciplined team player with strong communication, analytical, interpersonal, negotiation and organizational skills and a high sense of urgency in the accomplishment of assigned tasks. Competencies include:
CA Agile Central
Finastra, Mississauga, ON Feb 2018 to Present
Senior Business Analyst – Digital Services
Senior business analyst on the Government of Canada Student Lending Program.
Gather and validate requirements from both internal (Student Lending Operations managed by Finastra) as well as external stakeholders (Government of Canada).
Represent the digital product in stakeholder discussions during agile development cycles.
Serve as scrum master as needed and remove impediments and enhance team coordination.
Used CA Agile Central (Rally) extensively to write, store and track user stories.
Responsible for ensuring that code (MVP) is tested and delivered at the end of each sprint.
Work closely with Student Lending Operations to draw process maps for business tools and ensuring that their functionality is addressed in the digital solution.
Documented case structures for case management (loan origination, repayments etc.) in the digital solution for operations.
Designed digital product roles based access for including Active Directory process flows.
Conducted a gap analysis of the Informatica ETL vs. custom stream processor solution.
Walmart eCommerce, Mississauga, ON Nov 2017 to Feb 2018
Senior Business Process Management Consultant
Process mapping for GHS (Grocery and Home Shopping) operations.
Shadowed grocery pick up operations to prepare training documentation.
Conducted gap analysis of the Grocery Pick Up app on the Walmart internal mobile devices.
Collected customer data across months and events e.g. Christmas, Super Bowl etc. to analyze customer patterns and using predictive modeling to enhance efficiencies.
Linde Americas, Mississauga, ON July 2017 to Oct 2017
Business Strategy Consultant
Sales process realignment for efficiency in distribution operations.
Prepared data collection and analytics model for time and motion study.
Designed sales case structure (happy path, exceptions, and validations).
Digitacker Consulting, Islamabad/Toronto Nov 2016 to June 2017*
Senior Business Analyst (co-founder)
*Working as a supporting partner in limited capacity – client base is in Pakistan and includes (not complete list): Pakistan Post, Datapex, 360 Technologies, Inductin, Quaid-e-Azam University
Translated customer requirements into digital solutions through the application of web tracking tools, reporting dashboards, product enhancement and business planning services.
Conducted digital analytics for customer products to uncover gaps in their digital presence.
Increased customer acquisition rate by more than 80% for clients.
Built customer pipeline through active relationship management, participation in industry forums, conducting training and producing industry relevant literature.
Integrated the marketing function for a large client to include digital content.
Generated web traffic through key word planning and redirects from social media.
Deloitte Consulting, Toronto Nov 2014 to Oct 2016
Senior Consultant (Business Analyst Lead)
Retail Data Warehousing Initiative @ CIBC:
oConducted data mapping between OFSAA data and IBM BDW tables.
oWorked with client SMEs to understand the data to build a migration execution plan.
Risk Data Aggregation Program @ Scotiabank:
oLead the metadata collection stream using IBM InfoSphere for RDARR.
oConducted initial requirements, interface testing and release management.
oOversaw quality for incoming work from contractors for data quality module.
Call Center Design and CRM Integration @ Sonnet (Economical Insurance):
oLead the call center design for incoming customer calls to the digital support center.
oWorked with technical teams to configure CSR soft phones and integrate with Salesforce.com.
oExtensively used Jira for bug tracking, enhancement requests & release scheduling.
oAssisted project partner in developing Risk & Finance Data architecture for client proposal comparing SAS, IBM and Oracle products.
Agile Requirements and Prototype Development @ Canada Post:
oGathered business requirements by an agile approach (user stories/story maps/sprints/MVP).
oArchitected implementation strategy for Canada Post hand held devices including front to back component identification and estimation (environments, servers, integration layer).
Oracle PLM System Implementation @ Walmart:
oProcess workshops for white label Great Value products for the Canadian market.
oStructured end-to-end implementation strategy covering the entire spectrum.
oConducted a business requirements exercise for PLM mobile app.
Qatraa Consulting (sole prop), Mississauga Dec 2012 to Nov 2014
System Configuration and Implementation for Wholesale Banking @ CIBC:
oUI design and mapping between .Net based equities research portal and Salesforce.com.
oSIT/UAT of existing deployment to prepare for bi-annual vendor release.
oWork with client priorities and technical limitations to schedule feature releases.
Custom App for Tracking Frank-Dodd Compliance @ Sapsol Technologies:
oBuilding a liquidity compliance monitoring dashboard app for an industry RFP.
oWrote the BRD and designed UI for the A/R component in the dashboard.
oDrew high level process maps of the treasury function for initial client presentation.
Lead Generation App Design for Training Institute @ MLC College:
oDesigned prototype for lead generation app with objects, records and relationships.
oCreated basic data manipulation tool in MS Excel to highlight candidate skills.
Capco Consulting (Contract), Toronto Dec 2012 to Mar 2013
Consultant, Banking and Wealth Management
Credit Card Systems Integration Mapping @ TD:
oDefined requirements for TD-MBNA credit card integration project.
oInteracted with client to gain an understanding of the business current and future state.
oDrew process maps for current state credit card call center flows (e.g. new, cancellation, DNC, DNS, fraud etc.).
oManaged design enhancement requests through JIRA.
Citigroup, New York, NY June 2007 to Dec 2012
Senior Business Analyst, Institutional Clients Group
Global Transaction Services, Client Delivery:
oDeveloped global enterprise collaboration strategy covering 20K employees.
oShaped the CTS technology roadmap by providing business-focused, user-centered requirements to integrate social platform with MS Office, email, mobile and CRM.
oCreated a shared workspace for service center staff in SharePoint including customized tools for service effectiveness tracking and an interactive escalation grid.
Oracle Flexcube loans processing system rollout (Capital Markets):
oMapped data from legacy systems to Flexcube for Secondary Loans Trading module.
oManaged off-shore team for building Business Objects reports for product modules.
oMaintained traceability matrix between Citi BRD and Flexcube functionality.
oConducted UAT to ensure integration with the front office systems.
Sungard Smartstream Integration – Futures Operations PMO (Capital Markets):
oPart of PMO managing the global conversion of the Citi commodities system to GMI.
oActively worked with downstream systems including SLIM to update document interface specifications as well as data definitions.
oSupported system integration tickets that came in during phase 1 rollout.
oMaintained test log for system testing as the project rolled out across geographies.
Agile Delivery Certification (Deloitte) 2016
Scrum Fundamentals Certification (Deloitte) 2016
Scrum Master Certified (VMEdu) 2015
Masters – Information Systems – New Jersey Institute of Technology, NJ, USA 2007
Bachelors – Finance and Information Systems – Rutgers University, NJ, USA 2006
Merck, Kenilworth, NJ May 2006 to Aug 2006
Business Analyst, SAP Center of Excellence
Used pivot tables to build an optimal sales model for SAP system acquisitions.
Assisted Schering-Plough legal team in evaluating SAP systems and charging internal clients globally.
Performed treasury analysis of global drug sales and built SAP executive reports.
Planned and successfully started the first Schering-Plough Soccer tournament.
UPS, World Technology HQ, Mahwah, NJ Jun 2005 to Dec 2005
Business Analyst, Asset Management Group
Integrated technology assets gained through UPS acquisition of Over-Nite corp.
Performed valuation in a corporate finance capacity of new hardware acquisitions for different groups.
Part of team that reconciled assets to bring down global tech expenditure of $1.2 billion by 20 %.
QUEST DIAGNOSTICS, West Norriton, PA May 2004 to Aug 2004
Business Analyst, PeopleSoft HRM Implementation
Built an MS Access based reporting tool and integrated it with PeopleSoft HR so that it pulled custom reports out of the ticketing software Peregrine for senior management consumption.
Presented tool functionality for senior management and created documentation for future use.
Automated macros for inter-functionality between Excel and Access for issue reconciliation.
Specialized in providing remote IT support to company sales force.
Available upon request