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Customer Service Administrative Assistant

Kent, Washington, United States
September 30, 2018

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***** ***** **** **, **** WA 98030

Cell phone: 425-***-****


Work experience:

PCG Public Partnerships LLC

September 2016 - present

Customer Service Executive

Providing assistance to Individual Providers regarding payroll, training and PTO hours, account related problems, etc.;

Translation of program related documentation;

Liaison with case managers and Union and helping to resolve authorization and insurance issues.

January 2016 – September 2016

Blueprint Consulting Services


Providing support to customers.

Solving account related issues.

May 2014 – January 2016

Customer Service Executive (Russian and English)

Working with customers’ hotel bookings.

Helping customers resolve their reservation issues both via phone and email.

July 2013 – May 2014

“Circle of Friends” Adult Health Day Care, Bellevue WA

Administrative Assistant/Social Worker

Assisting social worker with clients’ evaluation and Individual Development Plan preparation.

Documents filing and distribution, office work.

November 2011 – December 2012

Sales Associate at Bellevue Square Macy’s

Selling clothes and accessories, organizing the store, interacting with customers.

Taking cash and credit payments, assisting customers with checking their card balance and depositing payments to their accounts.

July 2007 – November 2008

Dynamic Language Center, Seattle WA

Medical Interpreter

Interpreting during hospital visits and procedures.

Interpreting and school parent – teacher conferences.

July 2000 – December 2006

Administrative Assistant, Translator and Interpreter at various oil and gas projects in Kazakhstan (Tengiz, Karachaganak, Kashagan).

Certificates: Medical Interpreter Certificate, DSHS Translator Certificate

Language skills: Russian – native, English – fluent.

Computer skills: MS Word, Excel, Power Point, Publisher, Access, Outlook Express, Windows 10


1996 – 2000

Institute of management and foreign languages “Eurasia”, Kazakhstan

Major in English Translation and Interpreting

01/2009 – 07/2009

Medical Pre-requisites

Highline Community College, Des Moines, WA

Hobbies: Hiking, reading and baking

References are available upon request.

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