***** ***** **** **, **** WA 98030
Cell phone: 425-***-****
PCG Public Partnerships LLC
September 2016 - present
Customer Service Executive
Providing assistance to Individual Providers regarding payroll, training and PTO hours, account related problems, etc.;
Translation of program related documentation;
Liaison with case managers and Union and helping to resolve authorization and insurance issues.
January 2016 – September 2016
Blueprint Consulting Services
Providing support to customers.
Solving account related issues.
May 2014 – January 2016
Customer Service Executive (Russian and English)
Working with customers’ hotel bookings.
Helping customers resolve their reservation issues both via phone and email.
July 2013 – May 2014
“Circle of Friends” Adult Health Day Care, Bellevue WA
Administrative Assistant/Social Worker
Assisting social worker with clients’ evaluation and Individual Development Plan preparation.
Documents filing and distribution, office work.
November 2011 – December 2012
Sales Associate at Bellevue Square Macy’s
Selling clothes and accessories, organizing the store, interacting with customers.
Taking cash and credit payments, assisting customers with checking their card balance and depositing payments to their accounts.
July 2007 – November 2008
Dynamic Language Center, Seattle WA
Interpreting during hospital visits and procedures.
Interpreting and school parent – teacher conferences.
July 2000 – December 2006
Administrative Assistant, Translator and Interpreter at various oil and gas projects in Kazakhstan (Tengiz, Karachaganak, Kashagan).
Certificates: Medical Interpreter Certificate, DSHS Translator Certificate
Language skills: Russian – native, English – fluent.
Computer skills: MS Word, Excel, Power Point, Publisher, Access, Outlook Express, Windows 10
1996 – 2000
Institute of management and foreign languages “Eurasia”, Kazakhstan
Major in English Translation and Interpreting
01/2009 – 07/2009
Highline Community College, Des Moines, WA
Hobbies: Hiking, reading and baking
References are available upon request.