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Customer Service English Teacher

Galt, California, United States
October 01, 2018

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Summary of Skills:

Experience in Business Administration, Insurance, and Banking.

Bilingual English/Spanish.

Call Center experience.

Detail-oriented and creative problem solver.

High integrity, strong work ethic, and great leadership skills.

Ability to adapt to constant changes.

Experience to adhere to rules and regulations.

Research, collect and present summaries.

Evaluate and develop logical alternatives to solve routine problems.

Execute inventories and real estate contracts.

Analyze and present information and ideas effectively in multi-task projects under strict deadlines.

Apply, organize and maintain information using clearly outlined guidelines.

Use complex office work including Microsoft Office Suite and Quick books.

Experience in recording/keeping files maintenance and data entry.

Human Resources’ background experience.

Assist in monthly evaluations and compliance reviews to employees.

Work-related experience in Case Management.

Effective communication among different cultural backgrounds.


Dean’s list and Alpha Gamma Sigma recognition.

Service star recognition and Gallup survey calls at Wells Fargo.

Professional Experience

English/Spanish Interpreter Sacramento Unified School District, Sacramento

Interpretation and translation of ITP meetings, conferences, and field trips.

Translation of school and medical documentations.

Consecutive, simultaneous, and sight interpretation.

School meetings twice a month.


Entry Order Clerk National Telecommunication Institute – Boston, Massachusetts

Take English/Spanish phone calls from all U.S for the Internal Revenue Services.

Assist with Individual and Business Taxes.

Refer to Social Security Administration, Dept. of Health Care, Dept. of Revenue and IRS offices at each state.

Adhere and follow strict rules and regulations.

Inbound Sales Specialist Wells Fargo – El Monte, CA

Make inbound and outbound calls within the United States, maintaining a high quality of service and performance standards.

Present and sell Personal loans and lines of Credit, Auto, Mortgage, Business, and Student loans.

Follow strict Banking rules and regulations.

Use of Microsoft Outlook, Word, Excel, and PowerPoint.


English/Spanish Medical Interpretation S. CA School of Interpretation - Sta. Fe Springs, CA

Consecutive, simultaneous, and Sight translation.

Terminology, Anatomy, Medical and colloquial terms.

B.S in International Business Azusa Pacific University - Azusa, CA

Emphasis in Finances and International Trade.

Volunteer as a Finance teacher for teenagers in Glendora-California, and as an English teacher for kids in Canton-China, Lima-Peru, San Jose-Costa Rica, and Buenos Aires-Argentina.

Study aboard Shanghai University – Shanghai, China

Emphasis in Logistics and Mandarin language.

Volunteer as an English teacher for kids in Shanghai, China.

A.A in Business Administration Mt. San Antonio College - Walnut, CA

Emphasis in Administration and Management.

Dean’s list (AGS recognition.)

Volunteer as a food helper for homeless people in Los Angeles, CA.

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