University of Maryland, Baltimore County Baltimore, MD
Bachelor of Art: Psychology, Minor: Sociology July 2018
Montgomery College Rockville, MD
Associate of Art: General Studies December 2014
RELEVANT COURSEWORK Introduction to Computer Science Visual Concepts Research Methods in Psychology Statistics Public Communications
Computer: Microsoft Office, Jira, Snagit, Box, Adobe Acrobat XI Pro.
Interpersonal: Communicates efficiently, possess strong leadership skills, and learns quickly.
Kaiser Permanente Rockville, MD
Digital Marketing Intern April 2018 to Present
Analyzes and audits a broker-facing site, recommending content changes and items to be removed to improve its marketing focus and broker support for the 2019 open enrollment season.
Manages open enrollment updates for about 40 microsites, including special messages for the school system focused sites.
Creates about 25 analytics reports per month, highlighting traffic to 42 different sites.
Collaborates with account managers, technical staff, and marketing colleagues, to manage site updates.
Audits web content and user experiences by checking for consistency and brand compliance across about 25 different sites per month.
Creates JIRA tickets to create new content, report and resolve site issues.
Tests a SharePoint-based tool to streamline requests from one team to another (Account Management to Marketing and Communications), checking for usability and content/style errors.
Washington Orthopedics and Sports Medicine NW Washington D.C.
Receptionist July 2017 to November 2017
Performed administrative tasks such as preparing paper work for patients, working in practice management systems such as MedEvolve, NextGen and SRS.
Checked insurance eligibility, explained insurance policies, managed multi phone line system, sorted mail, managed front desk email account, scanned, copied and sorted medical charts, uploaded MRI disks.
Provided excellent service to visitors and patients by scheduled appointments, processed payments, escorting patients to exam rooms, and assisting patients in need or discomfort.
UMBC: Office of the Provost Baltimore, MD
Student Assistant August 2015 to May 2017
Created expense reimbursement filings.
Checked draft presentations for accuracy and correctness.
Assisted with managing the Provost’s website and several Blackboard accounts.
Supported general office duties, such as filing, scheduling, coordinating and responding to correspondence, while providing excellent service to visitors to the office.
Panera Bread Olney, MD
Cashier, Barista, Trainer March 2012 to January 2013
Helped the store develop its customer base through friendly, timely service, encouraging patrons to return.
Trained approximately six new associates through a three-day training process, then oversaw and evaluated their work.
Supported shift team by taking their initiative to prepare drinks or baked goods when needed.
Refreshed the bakery display regularly, making sure available products were appealing to customers.