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Customer Service Sales

Alexandria, VA
September 28, 2018

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***** ******* **, ***********, ** 20120 C: 202-***-**** Experienced Business analyst with excellent client and project administration skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Strategic planning

Requirements gathering

Forecasting and planning

Complex problem resolution

Proficient in Microsoft Word, Excel,

PowerPoint, Project, Visio.

Strong collaborative skills

Software Development Lifecycle

12/2009 to 06/2018 Business Analyst/ Administrative Assistant Regis & Associates, PC - Washington, DC

Documented process flows and developed requirements for functional improvements and enhancements.

Provided administrative support to NOAA scholarship clients. Managed and Coordinated travel orders in compliance with NOAA Travel Regulations.

Prepared travel plans, including itinerary, transportation and overnight accommodations for NOAA scholarship recipients .

Advised clients with ongoing issues of any nature that affects client needs Initiated banking information setup of students

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Contacted clients to discuss status of reimbursement process to ensure account resolution.

Responded to telephone inquiries from clients, vendors and the public. 06/2006 to 01/2008 Senior Sales Associate

Bloomingdales - Atlanta, Ga

Mentored new sales team members on company standards, customer service techniques and effective sales strategies. Achieved sales targets on a regular basis to enable sustained growth. Offered exceptional customer service to differentiate and promote the company brand

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Built and maintained effective relationships with peers and upper management. .

02/2002 to 03/2005 Biological weapon Inspector

United Nation Monitoring And Inspection - Baghdad, Iraq EDUCATION AND TRAINING


Inspected, Monitored and evaluated the destruction of biological Weapons in compliance with UN MOVIC mandates.

Maintained operations by following United Nation policies and procedures. Updated the agency's database with all critical information and client details, maintaining strict confidentiality so that data remained secured as per best practices.

2001 Bachelor of Science: Biology / Chemistry

Addis Ababa University(Natural Science) - Addis Ababa, Addis Ababa, Ethiopia SQL DBA Administration - Datagroup USA - March 2012 Adobe Photoshop -November 2011

EKG certification- INOVA Health Systems, Virginia - October 2009 Certificate of Completion of Dual Weapon Technologies, Brazil -October 2004 Certificate of Completion of UNMOVIC Introduction Training, Switzerland - February 2000

Basic Computer Skills Certificate, Ethiopia - March 2001

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