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Technical Writer Manager

Location:
Carbondale, IL
Posted:
September 28, 2018

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RICHARD SULLIVAN CARBONDALE, IL ***** 347-***-**** ac67v4@r.postjobfree.com

PROFESSIONAL ATTRIBUTES

USER MANUALS

QUICK REFERENCE GUIDES

TRAINING MATERIALS

TRAIN THE TRAINER

ONLINE HELP

PROCESSES POLICIES

PROCEDURES

SOFTWARE REQUIREMENTS

SOFTWARE SPECIFICATIONS

ROOT CAUSE ANALYSIS

FULL SOFTWARE DEVELOPMENT

LIFE CYCLE DOCUMENTATION

SOFTWARE DEVELOPMENT KITS

PERFORMANCE METRICS

ASSET LIBRARIAN

SOX AUDIT

SUPPORT PROCESS COMPLIANCE

PEER REVIEWS DOCUMENT

VERIFICATION AND EDITING

EDUCATION

ROOSEVELT UNIVERSITY, CHICAGO,

IL STUDIED COMPUTER SCIENCE

AND MATHEMATICS

CERTIFICATIONS

CMMI - INTRODUCTION TO V1.2

CONTINUOUS REPRESENTATION

MODEL (MOTOROLA UNIVERSITY

(SEI), SCHAUMBURG, IL)

ITIL FOUNDATIONS CERTIFICATION

(ITSM ACADEMY, FT.

LAUDERDALE, FLORIDA) QUALITY

ASSURANCE SIX SIGMA YELLOW

BADGE (MOTOROLA 2007)

MILITARY

UNITED STATES NAVY – HONORABLE

DISCHARGE

PROFESSIONAL EXPERIENCE

PRO CONNECT, CARBONDALE, IL 2014-Present

TECHNICAL WRITER

• ORGANIZE MATERIAL AND COMPLETE WRITING ASSIGNMENT ACCORDING TO SET STANDARDS REGARDING ORDER, CLARITY, CONCISENESS, STYLE, AND TERMINOLOGY

• MAINTAIN RECORDS AND FILES OF WORK AND REVISIONS

• EDIT, STANDARDIZE, OR MAKE CHANGES TO MATERIAL PREPARED BY OTHER WRITERS OR ESTABLISHMENT PERSONNEL

EMERALD HOUSING, CARBONDALE, IL 2010-Present

MANAGER

• COMPLETE RENOVATIONS ON TIME AND UNDER BUDGET

• MAINTAIN EXCELLENT RELATIONSHIPS AND RAPID TURNAROUND ON UNITS

• SCHEDULE AND PERFORM SHOWINGS, SIGN CONTRACTS, PERFORM BACKGROUND AND CREDIT INVESTIGATIONS, COLLECT RENT AND COORDINATE ALL REPAIRS

• AUTOMATED LEASE GENERATION, DIGITIZED DOCUMENTATION AND MAINTAIN ALL COMPANY ARCHIVES

INFRAGISTICS, CRANBERRY, NJ 2012-2014

TECHNICAL EDITOR

• EDITED HELP TOPICS FOR READABILITY, LOCALIZATION, GRAMMAR, CONSISTENCY, FORMATTING, PROPER INFORMATION MAPPING

• ANALYZED AND MODELED DOCUMENTATION LIFECYCLE

• WORKED CLOSELY WITH CROSS-FUNCTIONAL DEVELOPMENT TEAMS TO CREATE A NEW DOCUMENTATION DEVELOPMENT LIFECYCLE

SHC DIRECT, DOWNERS GROVE, IL 2008-2009

Q&A ANALYST/TECHNICAL WRITER

• WORKED CLOSELY WITH SUBJECT MATTER EXPERTS AND IT DEVELOPMENT TEAM TO CREATE A COMPLETE SET OF BUSINESS RULES FOR OFFICEMAX MERCHANT LOYALTY PROGRAM, MAXPERKS WHILE THEY TRANSITIONED THE PROGRAM FROM AN HP UNIVERSE PLATFORM TO .NET. REPORTED DAILY ON QUALITY ASSURANCE PROJECT STATUS FOR COMPANY’S PRESIDENT.

• CONDUCTED ROOT CAUSE ANALYSIS, DOCUMENT PEER REVIEWS, CREATED STANDARDIZED TEMPLATES FOR BUSINESS DOCUMENTATION, AND DEVELOPED VARIOUS SIMULATIONS SHOWING THE EFFECT OF VARIOUS AWARD CALCULATION APPROACHES MOTOROLA, LIBERTYVILLE, IL 2004-2008

TECHNICAL WRITER, EDITOR, PROCESS ASSET LIBRARIAN AND PROCESS ANALYST

• PRODUCED SUCCESSFUL STEP-BY-STEP TESTING OF PROJECT MANAGEMENT WORK INSTRUCTIONS

• CONDUCTED AND DOCUMENTED PEER REVIEWS OF WORK INSTRUCTIONS AND JOB AIDS

• CREATED WORKFLOW DIAGRAMS OF INTERNAL IT DEVELOPMENT PROCESSES.

• CREATED COMPREHENSIVE WORKFLOW DIAGRAMS OF THE ENTIRE MOBILE DEVICES BUILD, MANAGE AND RETIRE LIFECYCLE

• EXCEEDED GOALS BY ACHIEVING A NO DEFECT SOX AUDIT FOR THE MOBILE DEVICES PROCESS IMPLEMENTATION TEAM



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