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Customer Service Sales

Kansas City, MO
September 28, 2018

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Hello, my attached resume outlines all that I could offer your organization in Customer Service. In today's economy there's no time to waste on workers who lack the skills and motivation. I got what it takes to prove not only to you but to make a statement that I'm here to be an asset to your organization. Please take a look at my attached resume for detailed description of my past work experience.


12/17 to 8/18

Johnson's Controls

Emergency Dispatch Operator

*Used MMME

* Made outbound calls to different premises throughout Johnson's Controls customers.

*Dispatched police department, fire department, medical department and any emergency department that was needed

* Logged dispositions codes

*Cancelled any emergency department when nessassary with proper authorization

03/2017 to 12/17

Elwood Staffing/ Saint Lukes Medical Center

Materials Management

*used a hand-held scanner to count materials in different departments throughout the hospital

*pick/pack supplies

*delivered supplies to different departments throughout the hospital


*answered the phone for different departments to deliver supplies as needed

*stock linen for different departments throughout the hospital

03/15 To 03/17


Lenexa Kansas

*inbound call from Veterans to authorize their form to get scheduled at a non VA provider

*used I docs to enter in Veterans concerns and problems for scheduling an appointment

*outbound calls to non VA providers to schedule appointments for veterans using idocs, and quantum choice to do so

* outbound calls to veterans to confirm appointment

* if over time was necessary I did do so

04/13 TO 2/15 National Repair Protection.. Raytown, MO


* Outbound calls to car owner extending car warranties

* Provided world class consumer knowledge of repair packages offered

* Up sold third party products and services to further protect consumers and products

* Basic Knowledge of motor vehicles of all years to determine memory bored to retrieve consumer information \

* Was top converter June 2013 also July & December 2013

* Worked 10-12 hours days based on client needs

2/10 TO 03/13 Sam’s Club. Raytown, MO

Consumer Service

* Updated memberships and client information

* Greeted customers as they walked through the door checking membership cards

* Encouraged incomers to sign up with a member ship upselling to gold or preferred status

* Basic Knowledge of people skills and computer skills windows 00/xd/vista

* Worked open availability for client needs


2006-2009 Van Horn High School Independence, MO

* General high school diploma


* Customer solutions, Sales, Basic Consumer Values

REF; Applied position(s) HR Director,

To the interest of Human Resource,

Let me re-emphasize my strong interest in your company. My solid knowledge base, enthusiasm for learning, and superior work habits, I am certain that I could be a powerful contributor to your team. Thank you for investing your time to review the skills and talents highlighted in this letter also in my resume. I look forward to meeting you


Brandice T. Pless

2044 Lawn AVE Kansas City MO, 64127


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