Irving, TX *5060
Dynamic professional self- motivated, strive to impress, resourceful and investigates, adapts to change and utilizes creativity, strong ability to promote collaborative efforts as well as those that foster creative, independent thinking, leadership and teamwork to design and execute solutions with several years of progressive experience in customer service, collections, bankruptcy, repo, mortgage, pay day and auto loans, credit cards, loss mitigation, medical billing, auto underwriting, funding, B2B and charge off experience.
Proven track record reducing delinquencies and bad debt, maximizing recovery, improving quality assurance
Competent in the area of EOB’s, Credit Reports, Skip Tracing and adheres to FDCPA, FTC, CFPB and HIPPA laws.
Computer skills include MS Word, Excel, PowerPoint, Access, Windows, Lotus and Outlook
Worked on software systems such as Debt Master, Dealer Socket, Cubs, Live Vox, SAP, Shaw, Calms, Paradata, Payment Portal, Sales Force, Carm
Summary of Qualifications
Strong Negotiation Skills Exceptional Mathimatical Skills
Trainer and Lead Person Experienced Exceptional Computer Skills
Strong Organizational Skills Strong Decision Making Skills
Effective Communication Skills/Listening skills Proficient in using Skip Tracing Tools
Regional Acceptance/Aerotek 01/2018 – 08/17/18
Auto Collector I
Analyze delinquent accounts, prepare and send letters for different stage of delinquency, skip tracing, cure
plans and reoccurring payments in order to reduce delinquency, 185 calls manually daily following FDCPA
Exeter Finance Corp 10/2013- 08/2017
Evaluating clients credit data and financial statements in order to determine the degree of risk involved in the
lending of money to them. Making manual calls to dealerships to follow up on approvals/more business.
Hired originally as a collector after 6 months quickly promoted to EPD, Loss Mitigation, Charge Off and Credit
Analyst. Was hired as a Senior Collector for a year then promoted several times then to a Credit Analyst.
Cash Call 09/2012 – 09/2013
Respond to all in and outbound calls quick and in a courteous manner, collect on 61-80 days past due loans.
Effectively finding resolutions for customers either by payment arrangements, deferments or loss mitigation.
Negotiating, skip tracing, team playing, reducing delinquencies maximizing recovery daily on bad debt.
Regent Asset Management 09/2007 – 07/2012
Senior Collector/Team Lead
Hired originally as a collector after 6 months quickly moved into a senior collector/team lead by continuously meeting 120% of my quota
Trained, developed and motivated collection agents
Maintained a high level of knowledge of FDCPA, FTC policies and compliance
Collected on 3rd party credit cards; private label credit cards; consumer loans; and auto deficiency portfolios
T-Mobile Wireless 11/1999 – 08/2007
Customer Service Rep II /Trained/ Mentor
Energetic customer service representative with strong time management skills responded to calls quick and in a courteous manner. Interfaced with customers about website, products, services, pricing, and technical support. Effectively resolved problems related to customers request.
Vatterott College Associate of Business Degree 2/2005 - 5/2007