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Customer Service Medical Billing

Irving, Texas, United States
September 28, 2018

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Jacquelyn Jackson

*** * ****** **

Irving, TX *5060

Phone: 972-***-****


Dynamic professional self- motivated, strive to impress, resourceful and investigates, adapts to change and utilizes creativity, strong ability to promote collaborative efforts as well as those that foster creative, independent thinking, leadership and teamwork to design and execute solutions with several years of progressive experience in customer service, collections, bankruptcy, repo, mortgage, pay day and auto loans, credit cards, loss mitigation, medical billing, auto underwriting, funding, B2B and charge off experience.

Proven track record reducing delinquencies and bad debt, maximizing recovery, improving quality assurance

Competent in the area of EOB’s, Credit Reports, Skip Tracing and adheres to FDCPA, FTC, CFPB and HIPPA laws.

Computer skills include MS Word, Excel, PowerPoint, Access, Windows, Lotus and Outlook

Worked on software systems such as Debt Master, Dealer Socket, Cubs, Live Vox, SAP, Shaw, Calms, Paradata, Payment Portal, Sales Force, Carm

Summary of Qualifications

Strong Negotiation Skills Exceptional Mathimatical Skills

Trainer and Lead Person Experienced Exceptional Computer Skills

Strong Organizational Skills Strong Decision Making Skills

Effective Communication Skills/Listening skills Proficient in using Skip Tracing Tools


Regional Acceptance/Aerotek 01/2018 – 08/17/18

Auto Collector I

Analyze delinquent accounts, prepare and send letters for different stage of delinquency, skip tracing, cure

plans and reoccurring payments in order to reduce delinquency, 185 calls manually daily following FDCPA

Exeter Finance Corp 10/2013- 08/2017

Credit Analyst

Evaluating clients credit data and financial statements in order to determine the degree of risk involved in the

lending of money to them. Making manual calls to dealerships to follow up on approvals/more business.

Hired originally as a collector after 6 months quickly promoted to EPD, Loss Mitigation, Charge Off and Credit

Analyst. Was hired as a Senior Collector for a year then promoted several times then to a Credit Analyst.

Cash Call 09/2012 – 09/2013

Collector II

Respond to all in and outbound calls quick and in a courteous manner, collect on 61-80 days past due loans.

Effectively finding resolutions for customers either by payment arrangements, deferments or loss mitigation.

Negotiating, skip tracing, team playing, reducing delinquencies maximizing recovery daily on bad debt.

Regent Asset Management 09/2007 – 07/2012

Senior Collector/Team Lead

Hired originally as a collector after 6 months quickly moved into a senior collector/team lead by continuously meeting 120% of my quota

Trained, developed and motivated collection agents

Maintained a high level of knowledge of FDCPA, FTC policies and compliance

Collected on 3rd party credit cards; private label credit cards; consumer loans; and auto deficiency portfolios

T-Mobile Wireless 11/1999 – 08/2007

Customer Service Rep II /Trained/ Mentor

Energetic customer service representative with strong time management skills responded to calls quick and in a courteous manner. Interfaced with customers about website, products, services, pricing, and technical support. Effectively resolved problems related to customers request.


Vatterott College Associate of Business Degree 2/2005 - 5/2007

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