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Assistant Reservation Manager

Pune, Maharashtra, India
5,20,000 net INR
September 28, 2018

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Ms. Manasee Walimbe



Manager HRD

Dear Sir/ Madam,

I am submitting here with my resume for your perusal and favorable consideration of a position in your organization.

As a Hospitality Professional, I have five years & 4 months of rich and varied experience with wide exposure of clients from all walks of life. I have garnered Letters of appreciation and recognition of my dedication and successful maintenance of international standards from past and present employers. I am a competent professional with well-developed communication skills, managing responsibilities in a fast-paced, high volume atmosphere and a track record for exceeding performance targets and employer satisfaction. Personality Attributes and Skills:

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, Ethical behaviour, tactfulness, openness and cultural awareness.

I am Personable and flexible, work extremely well with co-worker. Skilled at building positive relationships with co-worker and communicating well with patrons of all socioeconomic backgrounds.

Good analytical ability and strategic approach

Knowledge of Opera, Resaweb, Data web, Fastcom, TARS (CRS system), Easy RMS, Channel manager

(Rategain), MS Office, Outlook email

Outstanding communication & interpersonal skills. Great “can do” attitude & hands on approach I am seeking a challenging position that would synergize my experience and skills with the targets of the organization

The above credentials along with my enclosed resume make me ideally suitable for a position in your organization.

I would appreciate an opportunity for a personal interview. Thanking you in anticipation.

Your sincerely

Ms. Manasee Walimbe

Full Name: Ms. Manasee Dhananjay Walimbe.



Permanent Address

Shree Sadguru Niwas Soc. ‘Indira’ Bungalow, Plot No. 8B Manikbag, Hingane Khurda, Sinhagad Road, Pune- 411051.

Personal Mobile no: +91-928*******

City- PUNE State - MAHARASHTRA Telephone -020-******** Date of Birth : 14/10/1990

Nationality - INDIAN

Mother Tongue- MARATHI



Speak Write Read Translate

Slight Fair Fluent Slight Fair Fluent Slight Fair Fluent Slight Fair Fluent English Yes Yes Yes Yes

Hindi Yes Yes Yes Yes

Marathi Yes Yes Yes Yes


Name and

Location of


Board/University Degree/Diploma


Year Grade /


Major Subjects


College of

HMCT, Pune


University of Pune Bachelor of Hotel

Management &

Catering Technology

Final Yr.


75.58 Specialized in



Third Yr.


72.39 All 4 core


Second Yr.


74.00 All 4 core


First Yr.


73.00 All 4 core


N.M.V. Girls

Jr. College

Maharashtra State


HSC Board 2008 63.33 Mathematics,


Chemistry, Biology

N.M.V. Girls

High School

Maharashtra State


SSC Board 2006 76.33 Mathematics,

Science, English

Work Experience:

Name & Place Of



Duration Of




Novotel Imagica, Khopoli

(Pre-opening Team)

(Accor Group of Hotels)

1st April 2017

to 15th March


11 Months

Reservations &



Manager -


Novotel Imagica, Khopoli

(Pre-opening Team)

(Accor Group of Hotels)

1st November

2015 to 31st

March 2017

13 Months

Reservations &




Novotel Imagica, Khopoli

(Pre-opening Team)

(Accor Group of Hotels)

15th June 2015

to 31st

October 2015

4 Months

Reservations &



Team Leader


Grand Mercure Bangalore

( Accor Group of


8th September

2014 to 5th

June 2015

9 Months


(Front Office)


Team Leader


Mercure Lavasa

( Accor Group of hotels)

1st November

2012 to 27th

August 2014

1 Year 8 month


(Front Office)



WORK EXPOSURE: Industrial Training

Name & Address of


Designation DOJ / DOL Responsibilities /











Achievements and Awards:

Nomination for Employee of the month for the month of March – April 2013

Got Employee of the month (Front of the House) Award for the month March- April 2013.

Appreciation letter from General Manager from Mercure Lavasa and LICC

Certificate for the best Employee of the month

Employee of the month winner November 2013

Employee of the Month Nomination May 2014

Appreciation Letter from General Manager for Exceptional performance

Letter of Excellence in performance from Hyatt Regency Mumbai in Industrial training

Best Groomed and Best Highest Attendance Award

Joined Novotel Imagica Khopoli as pre-opening team to set the reservation department.

Got promotion as Reservation Executive in three months from hotel operation in Nov’15

Got Rock star of the month (Employee of the month) award for month of Nov’15 for commitment towards work and exceeding work.

Operation Software: Opera

Software usage:

Data web, Resaweb, Fastcom, TARS Reporting Tool, ANAIS, Rezgain channel Manager, Revenue Management Systems, Microsoft Office, Word, Excel, Power Point, Paint, E-mail Outlook, Photo shop Duties & Responsibilities at Novotel Imagica Khopoli (Accor Group): 1st April 2017 to 15th March 2018

Job Title – Assistant Manager Reservation

1. Attends all scheduled meetings as required with HOD's or Sales team. 2. Review all reservations generated yesterday. Do analysis of pick up by Daily pick up report and review all morning reports including Managers report to come up with proper actions. 3. Make sure all reservations have updated in PMS (Opera) with proper room allocation and segmentation and revenue tracking.

4. Team development by guiding and directing the Reservations and Front Office team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation enquiry handling.

5. Do inventory control for all sold out dates and high demand dates to maximize the revenue. Do same day inventory check considering last minutes cancellations, early departure and No Shows. 6. Make monthly reports such as Productivity statistic, Sales Dashboard, Accor plus reports, Distribution reports, Commission Reports, Finance reports, Etc. Making DPF on weekly basis. 7. Assist Revenue Manager in making Forecast and Budget on monthly basis. 8. Assist Revenue Manager in making Revmax reports and attend Revmax on Weekly basis. 9. To optimize the use and proper management of TARS and contribute to the development and maintenance of Revenue Management Systems.

10. Manage the effective operation of the reservations department to maximize rooms’ sales for the Hotel. Ensuring maximum revenue opportunities are achieved through the execution and maintenance of all sales strategies.

11. To be aware of the rate structures at the Hotel and support the Revenue Manager with rate management on all distribution ensuring rate parity is achieved. 12. Creating rate code as per Accor standards and check the usage of correct code for Group and FIT bookings.

13. Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.

14. Supervise efficient working of reservation team members and provide training to resolve all issues and provide training to employees to maintain everyday schedules. 15. Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries

16. Manage and distribute rates, promotions and inventory flawlessly across all channels. Make sure hotel matching inventory is available across all channels to avoid rate parity issues. 17. Assist Sales Managers with RFPS, LNRS, Consolidator’s rates Group inventories and business demand 18. Make duty rosters for team on monthly basis.

19. Conduct rooms’ division meeting along with Front Office Team & Check arrival reports for next day VIPs and FIT arrivals on daily basis.

20. Check STR, Rate shopping reports on daily basis to ensure rate featuring on OLTAs are accurate. Duties & Responsibilities at Novotel Imagica Khopoli (Accor Group): 15th June 2015 to 31st March 2017

Job Title – Reservation Executive

1. Prime functions as pre-opening team was to set up the reservation department 2. Define Standard Operating procedures for reservation department 3. Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.

4. Create and manage rates and packages configured on the Hotel software. 5. Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

6. Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.

7. Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.

8. Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. 9. Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, and Travel Agents Etc.

10. Process retentions, no-show and cancellations as per the hotel policy and procedures. 11. Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately. 12. Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.

13. Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

14. All reservation modifications are updated on the property management system immediately and accurately in case of any changes.

15. Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield. 16. Ensure acceptable service levels and all statistical reports are sought and maintained. 17. Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes. 18. Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.

19. Receive contracts detailing room allotments and creates allotments on the hotel management system.

20. Train newly recruited reservation staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails. Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability. 21. Ensure deposit payment is taken in advance for all pay at hotel reservations e.g.: Direct reservation, OTA's (, Expedia etc.)

22. Managing all group business from enquiry to completion, including proposals, contracts, rate accuracy, detailing, special requirements and billing. 23. Completing daily, weekly and monthly departmental reports. 24. Supporting the reservations coordinator to ensure all inquiries responded to, rate checks complete. Duties & Responsibilities at Grand Mercure Bangalore (Accor Group): 8th September 2014 to 5th June 2015

Key Responsibilities:

1. Plan and Prepare monthly reports and other relevant reports of revenue. 2. To ensure that various weekly, monthly statistical reports are generated and assist in the development of occupancy

3. Providing effective support and services to the team members 4. Help team members to understand SOPs by Accurate guidance. 5. Respond to the customer queries by resolving issues by timely and efficient manner to ensure customer satisfaction.

6. Maintain and update corporate data base entering guest bookings to ensure guest information are kept up to date and for future events

7. Have a check on commission of Travel agents and process the same efficiently and on timely manner 8. Updating online bookings, Check No- shows, cancellations follow up with accounts for charging the same, enter in No show report

9. Managing Inventory and rates of hotel through Data web Management System 10. Keep a track on company productivity and keep updating sales managers on the same 11. Helping Assistant Manager for Forecasting for the week and month Duties & Responsibilities at Mercure Lavasa (Accor Group): 1st November 2012 till 27th August 2014

Prime Functions:

1. Receiving calls as per the Standard operating procedures 2. Replying to the all mails queries on daily basis 3. Plan room reservations ensuring proper selling techniques with accuracy and efficiency 4. Reconfirmation for all bookings to be done for the next 2 days 5. Arranging special arrangements for guest visiting hotel for any special occasions. 6. Making daily, weekly and monthly reports like city scenario pick up report, etc. 7. Managing inventory for all online travel agents and contracted other travel agents. 8. Managing rates and inventory for hotel through extranet 9. Follow-up for the payments

10. Managing the contacted rates, Renewal of contracts Hotel Inventory:

Managing Inventory and rates of hotel through Data web Management System Check the rates and update it on daily basis

Managing rates and the product level

Updating online bookings, Check No- shows, follow up with accounts for charging the same, enter in No show report,

Groups and Business Crew:

Handling Leisure and Business groups at hotel.

Handling MICE and Wedding Groups attending Pre-conference meets (external & internal) and Prepare GIS of the same

Sales queries, Quotations,

Follow up with blocking, checking and updating status

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