Customer Service Management
Resume:
Kevin Ranganai Moyo
************@*****.***
COVER NOTE
To Whom It May Concern,
I am a smart ambitious young man, who has the energy and aspirations to grow in the hospitality industry and to one day own a world class restaurant.
I have nine years working experience as a waiter both in Zimbabwe, and South Africa’s very competitive restaurant sector. I have worked for fine dining restaurants in 5 star hotels including Holiday Inn, Victoria Falls Hotel located at the Victoria Falls resort in Zimbabwe, and Miekles Hotel in Harare. I currently work for Blu Hospitality Agency and am deployed at Something’s Cooking by J. Something located at Menlyn Maine in Tshwane South Africa. It is a restaurant that is predominantly Portuguese and blends with various African dishes that inspire the founder, J. Something.
Through training on the job I have grown to be a very competent waiter who can work in different work environments with different food cultures. My exposure enabled me to host and wait on guests from different countries and with different needs.
I am a good communicator with proficiency in the English language and work well as a team member. Due to its remuneration model which is commission based, the South African restaurant sector has trained me to be self motivated, have good work ethics, and a fast learner. By joining your team, I am confident that my contribution will also add to the other team members’ efforts to attaining your corporate vision and goals.
Thank you for your time in considering my application. I look forward to an opportunity to present myself to you in person.
Regards
Kevin R. Moyo
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Curriculum Vitae for Kevin RanganaiMoyo
PERSONAL DETAILS
Surname: Moyo
First Names: Kevin Ranganai
Age: 30 years
Marital Status: Single
Dependants: None
Languages: English, Shona
Nationality: Zimbabwean
Residential Address: B4.1 Totem Wes, 224 Kotze Street, Tshwane, South Africa, 0002 Contact Numbers: +27-79-317-****
Email Address: ************@*****.***
Passport number: CN053955
Passport expiry date: 01/12/2020
Health: No medical conditions
Hobbies / Interests: Watching soccer, playing tennis Notice period: 1 month
EDUCATIONAL DETAILS
High School: Kwekwe High School
Qualification: Zimsec Ordinary Level
Year completed: 2004
Subjects: Mathematics
English Language
Geography
Commerce
Integrated Science
Biology
Shona
Tertiary Institution: Gweru Polytechnic
Qualification: Diploma in Tourism and Hospitality Management Year completed: 2008
COMPUTER & SOFTWARE KNOWLEDGE:
● Basic computer literacy
3
CAREER HISTORY:
COMPANY: Blu Hospitality – Tshwane, South Africa
INDUSTRY: Hospitality
DATES: April 2017 to date
POSITION: Waiter
REASON FOR LEAVING: Current job
Duties:
Front shop customer service
Maintaining a clean working environment
Use of Point Of Sale ordering system
Ensuring effective communication with kitchen staff
Knowledge of menu products including wines and crockery used for specific beverages
Taking orders and delivering of orders to tables and ensuring adequate presentation of food.
Any other duty assigned by management
COMPANY: Holiday Inn– Tshwane, South Africa
INDUSTRY: Hospitality
DATES: March 2015 to April 2017
POSITION: Waiter
REASON FOR LEAVING: Taking up new challenge
Duties:
Front shop customer service
Maintaining a clean working environment
Use of Point Of Sale ordering system
Ensuring effective communication with kitchen staff
Knowledge of menu products including wines and crockery used for specific beverages
Taking orders and delivering of orders to tables and ensuring adequate presentation of food.
Any other duty assigned by management
COMPANY: Victoria Falls Hotel – Victoria Falls, Zimbabwe 5 Star Hotel
INDUSTRY: Hospitality
DATES: January 2013 to March 2015
POSITION: Functions Coordinator, Customer Services officer REASON FOR LEAVING: Taking up new challenge
Duties:
Carrying out pre-arrival, in-house and post-departure procedures for events
Costing for events
Ensuring customer satisfaction
Ensuring effective communication with kitchen staff and guests
Any other duty assigned by management
Attending to guest needs as they arise
COMPANY: Miekles Hotel – Harare, Zimbabwe
5 Star Hotel
INDUSTRY: Hospitality
DATES: October 2009 to December 2012
POSITION: Waiter
Banqueting floor coordinator
REASON FOR LEAVING: Taking up new challenge
Duties:
Front shop customer service
Maintaining a clean working environment
Use of Point Of Sale ordering system
Ensuring effective communication with kitchen staff
Knowledge of menu products including wines and crockery used for specific beverages
Taking orders and delivering of orders to tables and ensuring adequate presentation of food.
Any other duty assigned by management
Preparing venues for events
Costing for events
Ensuring customer satisfaction
Contact this candidate