Customer Service Manager
Resume:
Andrea Cohran
Cleveland, OH *****
******.******@*****.***
Work Experience
Shift Supervisor
Goodwill Industries - Cleveland, OH
August 2017 to Present
*Responsible for proper daily operations of store, supervise collections, processing, and pricing of donated goods. Maintain an attractive sales floor by effective merchandising of product. *Itemize purchases on point-of-sale system; occasional price adjustment based on perceived value of goods;
*Handles cash and make change; clears register and complete cash count and daily balance sheet. Utilize personal computer software to input starting and ending cash amounts and maintain accurate customer records.
*Handles customer disputes, makes exchanges/refunds and assists customers in a friendly and helpful manner.
*Oversee quality control and inventory. Transfers store shipments to appropriate departments; assists in stock rotation. *Assists in supervision and the training of new personnel.
*Set up or close out day's store operations in the absence of the supervisor, maintaining a secure facility. Assists in maintaining a clean store; such as: cleaning shelves, dusting, vacuuming floors and cleaning windows and mirrors.
*Receives and processes quality donations quickly which include sorting, tagging, testing, cleaning and prepares all materials for sale in the stores . Key Holder
Dollar General - Cleveland, OH
June 2016 to August 2017
*Receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.
*Build merchandise displays.
*Stock merchandise; rotate and face merchandise on shelves.
*Restock recovered merchandise.
*Greet customers
*Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
*Collect payment from customer and make change.
*Assist with ordering merchandise using hand-held scanners, as needed.
*Clean front end of store and help set up sidewalk displays when needed Shift Manager
IKON Office Solutions
October 2006 to September 2007
• As Shift Manager, supervised third shift in reproduction of legal documents for Law Offices throughout Cleveland, Ohio, copying and binding various materials
• Maintain daily correspondence with sales teams
• Ensure consistently with timelines and expectations
• Met and exceeded daily revenue goals
• Maintained appropriate timekeeping for all staff Associate Supervisor
United States Postal Service
July 1997 to February 2006
• Supervise crew of 10-20 automated mail machine operators
• Maintained daily departure times for outgoing mail
• Daily correspondence with Transportation and Load Dock managers to ensure proper routing of outgoing mail
• As Lead Clerk, maintained daily shift schedule for station clerks
• Performed routine audits of cash drawers and stock inventory
• Handled all bulk business and permit mailings
• As Mail Processing and Distribution Clerk, operated SPBS mail processing machine
• Hand Sort Mail for local zone and rerouting
• Maintained mail sorting deadlines for timely distribution to Station Carriers
• As Customer Service Representative, sold postal regulated products to customers
• Performed daily close out procedures for cash drawer Education
The Cleveland State University - Cleveland, OH
1990 to 1991
Ohio Dominican College - Columbus, OH
1988 to 1990
Additional Information
TECHNICAL PROFICIENCIES
Microsoft Word, Excel, Power Point, Lotus Notes, Outlook, Internet Research, Multimedia Recreation
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