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Customer Service Life Insurance

Bryans Road, MD, 20616
September 27, 2018

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Patricia A. Parker-Myers

**** ******* ***** ****** ****, MD 20616 240-***-****

Productive, solutions-focused, and business savvy professional seeking to leverage academic background and professional experience to launch a career in the Information Technology industry.



University of Phoenix, Phoenix, AZ

Concentration in Business Analytics

GPA 3.62

BACHELOR OF SCIENCE, Information Technology (5/2014)

University of Phoenix, Phoenix, AZ

Concentration in Networking & Telecommunications

GPA 3.33

Technical Skills

Systems: Microsoft Operating Systems, Windows 10, Windows 8.1, PostgreSQL

Software: Microsoft Office Suite (Word, Excel, PowerPoint, MS-Project, MS-Access, Visio), Linux, SQL

Skills: Business Analysis, Waterfall, Agile

Domain Knowledge

Insurance: Property & Casualty, Life & Health, Life Producer – Home, Auto, Commercial, Final Expense, Mortgage Protectors, College Protector, Accidental Death & Dismemberment

Professional Experience

REVATURE, Reston, VA 8/2018 – Present

A technology talent development company

Business Systems Analyst

Concepts of Business Analysis utilizing the Waterfall Methodology, Agile Framework, SQL, & Shell Scripting. Presentations, Team Collaboration, Role Plays, etc.

AMERICAN INCOME LIFE, Lanham, MD 2017 – 2018

National Income Life Insurance

Life Insurance Producer

Final Expense Insurance, AD&D, College Protection, Mortgage Protection for labor union, credit unions, and associations.

RANDSTAD TECHNOLOGIES, Alexandria, VA 2016 – 2018

A leading provider of IT staffing and recruitment.

Technical Support Specialist

Connect media converters and network cables, plug in phones. Perform inbound and outbound test calls, check for voice mail box configuration. Document problems with phone configuration, relay information to deployment coordinator. Gather basic information for troubleshooting (room, jack number, MAC address, etc.). Customer service skills.

COX COMMUNICATIONS, Baton Rouge, LA 2014 –2015

A telecommunication company providing digital cable, television, telecommunications, and home automation services.

Technical Support SpecialistProvide T-1 technical support and customer service to inbound calls from Cox Communications customers, assisting customers with all aspects of technical support on cable, data, and telephone devices such as cables boxes, cable modems, Wi-Fi routers, connections, and signal levels, along with basic networking, scheduling of in-house technical repair appointments.

HARDERS FINANCIAL GROUP, INC., Silver Spring, MD 2012 – 2013

An Auto, Home, Life, & Business Insurance Brokerage Firm

Insurance Representative

Re-audit of commercial and personal lines insurance policies, refinances, home inspections, personal lines insurance, commercial lines insurance, claims, endorsements to policies.

AETNA US HEALTHCARE, Largo, MD 1998-2001

An American managed health care company

Members Services Representative

Call Center Environment answered incoming calls from members related to: eligibility, provider information, claims, coverage, co-pays, endorsements, policy issues, dedicated team for State of Maryland, etc.

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