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Technical Support Specialist

Location:
Baltimore, MD
Posted:
September 27, 2018

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Resume:

Camille P. Tyler

**** ******** *****, **********, ** 21227

443-***-****

ac67em@r.postjobfree.com

OBJECTIVE

To obtain a position where I can utilize my medical billing and information technology skills to help an organization increase their visibility and profitability.

Manager and mentor to trainees and front-line employees

10 years of experience in medical billing (Cerner, Meditech, Epic, NextGen, McKesson)

IT/Helpdesk experience

Yardi, Yardi EHRx, Yardi CRM, Real Page, Microsoft Office Suite, Windows 10, Single-Sign On (Okta), Connectwise

eLearning experience with creating and editing web training programs as well as adding

PM projects with The Shelter Group and Yardi to schedule demos of new Products for enhancements to improve workflow.

Provide technical training for new users to Yardi as well as set up their credentials. Also, deactivate credentials of former employees.

Worked with Yardi and our Network Team to integrate Okta SSO rollout.

Analyze tasks and review Yardi Client Central Materials to see what can be utilized for Best Practices.

Coordinates testing environments to internal and external users.

Implemented eLearning as a training tool for new users on the Business Office Side.

Development of my professional skills by taking online Yardi Training Classes when they are offered either through eLearning or webinar.

Basic knowledge of SQL as running query to resolve an issue and basic report writing skills.

Beta test Yardi Core upgrades under each group to ensure all functionality works and create a test group to obtain further clarity.

Services computer hardware such as laptops, tablets, and PC’s to troubleshoot error messages, no connection, minor driver issues.

PROFESSIONAL EXPERIENCE

Three Sigma Software Laurel, MD

Help Desk Support

May 2018 – Present

Provide help desk support for the Women, Infant and Children (WIC) program, Using state-of-the art technology, Oversee the daily performance of computer systems; Answer user inquiries regarding computer software or hardware operation to resolve problems; Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Brightview Senior Living Baltimore, MD

Business Systems Analyst

April 2015 – January 2018

Liaison with software vendors to identify, research, and resolve system issues. Respond to inquiries and request for technical support on system software. Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution. Manages and develops system software. Conducts system software training. Creates and maintains training curriculum and monitors the progress of users and the effectiveness of training. Make recommendations for improved systems processes.

Software Unlimited, Inc. (Medical Mastermind) Pikesville, MD

Program Support Specialist/Helpdesk Administrator

April 2014 – April 2015

Provide technical assistance and support for incoming queries and issues. Preparing technical support training documents. Provide end user support and resolution via remote session to troubleshoot and walk the end user through the resolution. Installation, modification, and repair to computer hardware and software. Resolution support for LAN, WAN, and other system technical issues.

University Physicians through Aerotek Linthicum, MD

Financial Receivable Coordinator

December 2013 – February 2014

Determined patient invoice by capturing services noted in patient chart; clarifying services with physicians. Identified responsible party by examining patient record. Issued invoice by entering service data. Maintained patient files and invoices. Contact insurance carriers to check status of claims and filed appeals

Nascott, Inc. through Healthcare Support Staffing Elkridge, MD

Accounts Receivable Representative

September 2013 – December 2013

Sent appropriate billing forms, payer source, billing documents, and payer source electronic files.

Resolve internal and external billing issues. Ensure collection procedure compliance.

Erickson Retirement Catonsville, MD

Third Party Billing Representative

October 2011 – August 2013

Resolved billing issues by discussing contract with third- party payer; explaining contract with Regional managers to discuss with families. Collections and skip-tracing. Resolve internal and external billing issues. Ensured all notes were received for EMT Billing for all MD communities. Ensure collection procedure compliance.

Cesar Chavez Public Charter School for Public Policy Washington, DC

SAT Prep Teacher

August 2010 – July 2011

In this role, I prepared students to take the SAT exams for college entry. We reviewed various math problems to come up with solutions, essays, and learned tips and tricks that will allow students to gain a higher test score.

Robert Half Staffing Agency Baltimore, MD

Accounts Receivable Representative Medical Billing

September 2006 – August 2010

During this time, I was a temporary worker for various agencies working as an AR Representative in the Medical Billing. The agencies were Robert Half Healthcare and through companies that had in-house temporary staffing support.

EDUCATION

University of Maryland University College- Adelphi, MD

Master of Science Cloud Computing Architecture (December 2019)

Capella University- Minneapolis, MN

Master of Science Information Systems and Technology Management (June 2018)

University of Maryland University College- Adelphi, MD

Bachelor of Arts in English (May 2008)



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