**** ****** ***** ****** § Snellville, GA 30039
678-***-**** § email@example.com
Field Service Engineer
Commendable 15-year record of displaying extensive technical knowledge and talent
Effective leader, experienced in managing day-to-day tasks employing Six Sigma Green Belt methodologies. Proven ability to work autonomously and collaboratively as part of a team effort to deliver desired outcomes. Strong organizational skills and ability to stay focused while managing multiple tasks concurrently. High aptitude for learning new technologies without compromising strong commitment to producing the highest quality. Ability to establish and maintain harmonious working relationships with teams, clients and others. Additional expertise includes:
§ Root Cause Analysis § Electronic Engineering
§ Database Administration § System Administration
§ Research & Development § General Compliance Monitoring
§ System Planning & Implementation § Experienced Wafer Bonder
§ Testing & Experimentation § Procedure Creation
Advanced experience with various interface engines, software, and networking applications including: Test Equipment, PLC Programming, Robotics Support, Electronic Repair, Suss Wafer Bonding, Schematics Reading, Creating Procedures, Expert with Linux, Windows, Window Server 2003 R2 – 2016 Management, and all Microsoft Office Applications.
CERTIFIED LEAN SIX SIGMA GREEN BELT
Carestream Dental LLC, Marietta, GA 2013 – Present
Technical Support Engineer
Research and resolve highly complex customer issues in an accurate and timely manner as specified within company standards and guidelines. Design, develop, program, install, implement, conduct research for, and maintain internal data processing computer systems and utilities for customers on a contract basis. Execute a portion of the project scope, and provide strong subject matter expertise to support work stream.
Defines application problem by conferring with clients; evaluating procedures and processes.
Develops solutions by preparing and evaluating alternative workflow solutions.
Experience with Cloud Architecture Design, Workload Management, Management and Support.
Assist in training less experienced staff.
FLOWERS INC., Tucker, GA 2010 – 2013
Installing and troubleshooting production lines in the largest bakery in the Southeast region. Duties included providing technical and mechanical support for the manufacturing processes. Report to Director of Engineering
Troubleshooting programmable PLC’s and monitored specific supply chain-based performance measurement systems requirements.
Coordinate internal teams on recommending optimal transportation modes, routing equipment, and frequency.
Maintaining metrics, reports, process documentation, customer service logs, safety records, and training materials.
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SOUTHERN POLYTECHNIC STATE UNIVERSITY, Marietta, GA 2006 – 2009
Technician held accountability for long-term and day-to-day maintenance/technical support of site to include suggesting solutions, testing and analyzing requirements to meet user needs. Reporting to assistant Dean of Electrical Engineering Technology.
Leveraged expertise to successfully handle 20+ technical/mission critical calls daily while continuously meeting high service standards.
Proved instrumental in creating lab test procedures and performing extensive tests on electronic components using DMMs, oscilloscopes, power supplies and various methods to complete experiments.
Recognized for playing a significant role in research and development of electrical machines.
BELLSOUTH TELECOMMUNICATIONS, Decatur, GA 2002 – 2006
I was boarded as a Service Technician, fast-tracked promotion to Field Engineer after a year and a half. I served in the business field managing digital service line; troubleshooting to develop new ways to solve mechanical and electrical engineering problems. I reported to Area Manager.
Devoted diligent efforts to maintain optimal operation of digital systems; conducted on-site testing and worked with third party contractors to test digital systems after hours.
Proved instrumental in reducing the number of callbacks, which saved the company about $70,000 a year; accomplished through facilitating communications with customers and providing information pamphlets.
Played integral role in diagnosing the location of communication bottlenecks within component failures through using (SCADA) hardware and software.
Southern Polytechnic State University, Marietta, GA Bachelor of Science in Electrical Engineering Technology
DeKalb Technical College, Clarkston, GA Associate in Science in Computer Engineering Technology
Certified Lean Six Sigma Green Belt
Institute of Electrical and Electronics Engineers (IEEE) 2008 – Present
National Society of Professional Engineers (NSPE) 2008 – Present
Southern Polytechnic State Radio Club 2007 – Present