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Engineer Customer Service

Hayward, California, United States
September 27, 2018

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***** ***** ****** ****

Saint Ann, MO 63379



Goal-oriented professionalism: willingly accepts responsibility for planning, assigning, and supervising work activities – personal satisfaction derived from helping others

Strategic planning skills: ability to foresee and accommodate opportunity and challenge -- proactive in style and approach

Strong communication skills: clearly expresses ideas, key concepts, and growth -- beneficial when interacting with internal and external customers


Personal Trainer

Wellbridge Athletic Club, Clayton, MO January 2004 to present

• Performed fitness assessments, exercise program design, and exercise area supervision

• Provide one-on-one and group fitness personal training

• Lecture on health and fitness related topics


Wellness Institute of America, Fenton, MO, February 2003 - June 2003

• Performed fitness assessments, exercise program design, and exercise area supervision


Advanced Integrated Services, Renton, WA August 2002 - December 2002

• Supervised instructor teams to certify federal airport checked baggage screeners, and produced reports on performance for instructors and candidates


Charter Communications, St. Louis, MO, June 2000 - February 2002

• Coordinated a $26,000,000 conversion of 300,000 Charter@Home Internet Service subscribers to Charter Pipeline Service, in 17 cities, in less than 90 days, with 95% completion success rate

• Generated the quarterly cable modem subscriber report, submitted to Wall Street analysts, to track actual cable modem subscriber growth versus expectations

• Produced monthly cable modem purchase forecast, used to negotiate prices for bulk purchases, and to track actual against expected capital expenditures

• Spearheaded effort to establish a company-wide DNS server platform standard, and negotiated pricing and service plans


Firemen's Fund Direct, Earth City, MO, October 1999 - February 2000

• Developed an automated solution for system hard drive imaging, reducing imaging time by almost 80%

• Created an automated solution for quarterly updates of a proprietary database saving, the company almost $15,000 annually

• Successful Year 2000 Rollover commendation received for desktop applications and supported software


Cox Communications, Rancho Santa Margarita, CA, February 1998 - October 1999

• Supervised team of 30+ broadband Internet service installers and PC support personnel

• Improved customer service by decreasing service calls almost 60%

• Designed and implemented two, merit-based, career advancement plans for high-speed data personnel


Toshiba of America Information Systems, Irvine, CA, March 1997 - February 1998

• Generated marketing benchmark results for PC peripherals and provided recommendations for component selection

• Automated machine loads for benchmark performance testing new PC design prototypes


New Horizons, Anaheim, CA, June 1991 - January 1997

• Implemented automated classroom software loads resulting in an estimated savings of $52,000 the first year and a decrease in the load error rate of almost 80%

• Overhauled a federally funded Novell Certified Netware Engineer Retraining program and reduced costs by 10%, while increasing the pass rate from less than 60%, to over 80%

• Achieved top standing as a trainer and maintained a 92%+ student satisfaction rating

Fitness Center Director

National Institute for Fitness and Sport May 1987 – June 1990

• Responsible for 75,000 Sq.Ft. state of the art fitness center operations and staffing

• Responsible for the selection, procurement and maintenance of equipment

• Lectured on this topic at the 1990 National Association of Jewish Community Center Fitness Directors

• Proctored ACSM Fitness Instructor certifications


Master of Arts in Health and Physical Education, University of MO - Columbia, MO 1989

Bachelor of General Studies – Biochemistry, University of MO - St. Louis, MO 1983

California Bureau for Private Postsecondary and Vocational Training Certification 1994 -1997

Novell Certified Netware Instructor 3.1x 1994 -1997

Sun Certified Trainer 1993 -1996

Microsoft Certified Product Specialist Windows NT 3.51 1996 – 1997

Red Cross First Aid, CPR, & AED October 2015

APEX – Certified Personal Trainer 2003-2005

ACSM Health Fitness Instructor 1986 -1989

ACE Personal Trainer Certification 2004- current

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