Security
Resume:
Ryan C. Courtney
Strong Physical Security and Security Systems Background
Medina, OH 44256
****.********@*******.***
Work Experience:
Facility Security Officer
BWX Technologies - Euclid, OH
2015 to Present
Establish and monitor all activity necessary for the safeguarding of Navy program and company proprietary information, ensuring adherence to all company, customer, and government requirements.
o Maintains overall responsibility for all activity necessary to ensure the physical security of the facility.
o Develops and maintains effective liaison with appropriate public safety agencies and organizations.
o Develops and maintains oversight of security access control systems and Closed Circuit Televisions (CCTVs).
o Develop and maintain and all internal security procedures and policies.
o Maintains Security budget and prepares capital budget requests.
o Conduct all required annual self-assessments of the facility security program. Prepare for and participate in annual DOE and customer security audits.
o Manage the contracted guard force to ensure complete and appropriate security coverage.
o Provide security leadership and expertise to the company; supervise other personnel as needed.
Security Manager
Sterling Jewelers - Akron, OH
2012 to 2015
Manages and directs 24 Hour Facility Security Staff of 50+ team members, protecting over 2400 team members along with securing (3) local Facilities.
o Develops, implements and administers physical security; investigative and life-safety programs.
o Develops and maintains effective liaison with appropriate public safety agencies and organizations.
o Develops and maintains oversight of security access control systems in coordination with Director of Security.
o Develops and enforces security procedures and regulations.
o Maintains Security budget and prepares capital budget requests.
o Develops, implements and sustains the following:
Security Council
Business Continuity Committee
Emergency Response Plan
Alarm Programmer
Bass Security - Bedford Heights, OH
2011 to 2012
Monitors the security and fire alarm systems for more than 60 customers with over 600 locations including operational facilities across 50 states, Canada and Puerto Rico.
Creates monitoring accounts for all new alarm/fire installations and conversions.
Programs alarm/fire panels and video surveillance equipment for use in customer stores and facilities.
Programs Bosch, Honeywell Ademco, Caddx and DSC alarm/fire panels.
Maintains all customer monitoring account agreements.
Creates alarm history reports for customers.
Creates installation guides and user manuals for various equipment.
Adjusts user access codes and alarm call lists.
Answers customer questions regarding alarm systems and procedures.
Manages new customer's initial alarm installations.
Project Coordinator
Responsible for managing independent contractors, assisting the project manager with day-to-day tasks as well as monitoring the progression of renovations and remodeling projects.
Qualified contractors for specific tasks.
Negotiated wages with contractors.
Acted as a liaison for contractor and customer.
Verified parts and equipment for jobs.
Adjusted user access codes and alarm call lists.
Created scope of work guidelines for contractors.
Customer Service Representative
Answered customer questions and provided assistance in utilizing the goods and services of the organization.
Hired contractors for routine service calls.
Updated job status on customer websites.
Route contractor or other calls to the proper dispatch team or department when required.
Driver Manager
Panther Expedite - Seville, OH
2011 to 2011
Handles all communication with and monitoring of Panther contractors when transporting shipments for customers.
Answer and manage all contractor calls.
Route contractor or other calls to the proper dispatch team or department when required.
Update the status of drivers who are not on loads.
Attempt to reach pre-dispatched drivers within the 15-minute pre-dispatch window in accordance with stated procedures.
Monitor the 15-minute window and notify the appropriate Customer Service Professional when drivers either fail to respond to load offers or refuse them.
Read and respond appropriately to all satellite messages from drivers.
Handle all aspects of a switch including setting them up if necessary.
Provide support in the form of directions, routing, encouragement, advice to drivers who are either on or off of loads.
Monitor closely all assigned loads, watch for and handle problems that arise.
Comply with all government and company safety policies.
Security Command Center Operator
Allied Barton - Cleveland, OH
2009 to 2011
Documented and reported security activities and incidents.
Coordinating maintenance and repairs for all security systems associated with Security Command Center operations throughout footprint. Maintained security programs to reduce risks.
Assists law enforcement with the photo retrieval and distribution when crimes and inquires occur.
Determines and directs non-emergency inquiry calls to the appropriate support groups.
Mediates proper user authority to branches and facilities.
Programs video surveillance equipment for use in ATMs, branches and facilities.
Security Command Center Operator/Programmer
National City Bank - Cleveland, OH
2007 to 2009
Monitors the security and fire alarm systems for 1400 plus branches, 600 plus off-site ATMs and 15 plus operational facilities across 8 states. Documented and reported security activities and incidents.
Reduced corporate risk by regularly testing and coordinating maintenance and repairs for all security systems associated with Security Command Center operations. Maintained security programs to reduce risks.
Assists law enforcement and medical personnel when crimes and injuries or emergencies occur.
Determined and directed non-emergency inquiry calls to the appropriate support groups.
Tested, developed and implemented Electronic Fingerprint System for use across company's footprint.
Developed and updated electronic business recovery plans
Programmed alarm panels and video surveillance equipment for use in ATMs, branches and facilities.
First Shift Supervisor
Oversaw four to ten officers daily at different sized facilities, created schedules and duties for officers as well as answered customer questions regarding the access procedures or any general questions.
Trained employees on different computer programs as well as basic functions of the guard position.
Monitored buildings located on and off grounds and dispatched proper emergency units to off site locations when needed.
Ability to bypass doors and alarms within site.
Helped to develop security procedures and regulations.
Communicated with law enforcement and emergency response agencies when needed.
Security Officer
Patrolled between the three buildings located on the campus, documented and granted access
to visitors, answered customer questions, took incident reports and assisted in protecting branch personnel during opening procedures.
Generated access cards for employees and contractors.
Education:
Bachelor of Science University of Akron - Akron, OH 2004 to 2006
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