Customer Service, Mechanical Engineer

Swarnajeet Das

Cell:+1-513-***-****

E-mail : **********.***@*****.***

Work Profile

I am a recent graduate (May, 2017) in Mechanical Engineering from KIIT University, India. With good managerial and researching skills, I am currently looking for challenging assignments as an entry-level position in a corporate setting with an opportunity for growth and career advancement. I am open to re-location or travel across the USA.

Education

Degree

Institute

Board / University

Year

Bachelor’s in technology (Mechanical Engineering)

Kalinga Institute of Industrial Technology

KIIT University,

India

2013 - 2017

High School

Lakota East High School

Ohio Grad. Test

2012

Kinetics Life, Ohio, USA

Corporate Trainer, 09/2017 –11/2017

●Routinely evaluate technical and business training needs and adjust staff development and educational programs

●Training modules focus on sales and CRM software

●Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum

●Coordinate and conduct small group and individual technical training sessions

●Mentored new hires and develop and manage tracking and reporting progress on training process

●Trained account executives on product knowledge, and technology

Work Experience

Manager and Trainer, Gold Star Chili -- Mason, Ohio

11/2017 – 08/27/2018

Worked as a team leader performing cashier duties, product assistance and cleaning

Cross-trained and provided back-up for other customer service representatives when needed

Achieved high sales percentage with consultative, value-focused customer service approach

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate

Computed accurate sales prices for purchase transactions

Software Skills

●Programming Languages: C, C++

●Completed Software Testing Bootcamp from Udemy (2018)

●Entry level knowledge of QA methodologies, manual testing, SQL, data structures

●Entry level knowledge of Agile methodologies, Scrum, Software development life cycle

●Working knowledge of MS Office (Word, Excel, Power Point)

Soft Skills

●Strong Communication Skills (Verbal, Written)

●Languages known – English (Fluent), Hindi (Fluent), and Spanish (Basic)

●Able to take responsibility and work well under pressure

●Good organizing skills and good team player

●Strong customer service focus

●First-hand experience working with diverse personalities

Internship Experience Snapshot

Final Year Project, KIIT, Bhubaneswar, India

Trainee Mechanical Engineer, 02/2017 – 04/2017

●Evaluation of mechanical properties of glass fiber and carbon fiber reinforced polymer composite.

●Learned about the effects of molding loads on tensile strength, modulus and wear resistance of the composites.

●Compared erosion resistance for glass and carbon fiber composites.

Indian Railways Workshop (Kharagpur, India)

Trainee Mechanical Engineer, 05/2016 – 06/2016

●Gained insight into the workings of diesel engines and jet pumps.

●Attended in-service training classes for engine maintenance under course coordinators.

●Made several reports for the planning purpose like daily progress report, monthly review, and progress report.

AIESEC (UFA, Russia)

Social Work Internship, 12/2015 – 01/2016

●Planned and maintained the curriculum of economically challenged kindergarten children

●Taught kindergarten children basics of English speaking and writing

●Learned about the country’s work culture and ethics whilst breaking language barriers

●Learned to break stereotypes and work with people from all around the world

●Gained basic knowledge of Russian culture and language

●Reports and follow-ups

●Prepared several reports for the planning purpose

AIESEC (Bhubaneswar, India)

Delivery Manager, 01/2016 – 04/2017

●Worked with international individuals from all over the world

●Managed a team of 7 to make sure all the international workers/students are well taken care of

●Mediate the salary and work benefits between the companies/schools and international workers/students

Feeding India (Bhubaneswar, India)

Volunteer, 05/2016 – 11/2016

●Worked to end hunger and malnutrition in India by providing food to vulnerable people.

●Checked and collected the food

●Transported the food to the donation centers to provide for young children

Extra-Curricular achievements

●Participated in KIIT Model United Nation (2014-2015)

●Coordinator in KIIT Fest (2015)

●Volunteered in the 25K in Flying Pig Marathon (2011)

●Won gold in swimming competition (2006, 2007)

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