Manager Assistant

Diana Sayvongsa

**** ***** **. #***; Houston, TX 77019 479-***-**** *****.*********@*****.***

Work Experience

2LC Graphics, Home Office, Houston, TX (June 2017 - Current)

Manager – Business Development

Analyze business financials and provide business recommendations for improvement and opportunities. Complete monthly and annual bookkeeping task for financial accounting purposes.

Promote marketing services for Screen Printing, Embroidery, Vehicle Wraps, Promotional Products, and Graphic Design. Execute marketing strategies to expand customer base and business awareness via networking events and media.

Plan and strategize innovated ideas to improve business operations for workflow efficiency from initial customer order to product delivery. Assist in the redesign and implementation of company’s website to a user-friendly environment to efficiently save time for both parties.

Walmart, Global Back Office Solution, Bentonville, AR (May 2014 – June 2017)

Security Analyst – SAP Security

Developed and maintained security roles by collaborating with Basis, Developers, Functional, Project Managers, and Testing teams based on functional requirements and compliance regulations while utilizing agile methodology via Leankit.

Managed and launched security projects for 1703 Upgrade, Travel and Expense Mobility (Fiori), and PI (XI). Provided security project support for GRC 10.0, BI/BW, BOBJ, AMS, EP8U Upgrade, IBM Tririga (Real Estate), and Solution Manager.

Identified and implemented improvements to the infrastructure, alerts, and monitors by troubleshooting security errors and authorization issues. Document any defects via Remedy and SharePoint to ensure system performances.

Demonstrated up-to-date expertise by applying SAP access provisioning tools and LSMW scripts to the development, execution, and improvement of plans and best practices.

Consulted and provided appropriate criteria and materials for recurring audit with internal auditors and Ernst & Young.

Provided and supported the implementation of business solutions by building relationships and partnerships as a liaison between project and production support internal and offshore teams.

Organized and led in company’s volunteer committees and fundraisers for Cultural Fairs, Children Miracle Network, Community Volunteer Day, and Race for the Cure.

Walmart, Information Systems Division, Bentonville, AR (July 2012 - May 2014)

Sr. Systems Administrator - eDiscovery

Assisted in the successful implementation and execution of ASCLD Lab Accreditation Program which transpired Walmart eDiscovery & Forensic Services Laboratory to become an ASCLD/LAB-International Accredited Testing Laboratory.

Mentored and trained peers while emphasizing the processes and responsibilities of the position by utilizing SQL Assistant, Host, Putty, and various tools to retrieve HR/Merch data for Walmart Litigation Support Group.

Effectively communicated project status with client staff, including paralegals and attorneys by collaborating in a cross-functional team to train, support, and initialize process improvement.

Developed team’s workflow and processes by collaborating with developers to integrate a new case management system (Fides) in replace of existing system (Syfact) resulting in a successful training and transition.

Recognized by leadership for delivering a high level of service to our business customers through education on policies and procedures, answering questions regarding data and legal trackers, and quickly resolving concerns.

Walmart, Global Shared Services, Bentonville, AR (July 2010 – July 2012)

Coordinator, Receipts - Finance

Coordinated invoices and/or claims, allocated income or expense to appropriate facility, utilizing input from various sources including external customer base, internal departments, or field facilities.

Organized and resolved customer billing disputes by communicating with the appropriate customer to validate receivables.

Prepared monthly reconciliations for receivable accounts. Analyze and reconcile general ledger balance of receivables to SAP and excel files maintained in shared data.

Educated customers on policies and procedures, answering questions regarding P&L issues, and resolving issues and disputes including collection activities for aged receivables.

Education

Bachelor of Science in Business Administration, University of Arkansas, Fayetteville (Graduated December 2010)

Major: Information Systems

Minor: Enterprise Resource Planning

Technical Competencies

Certified SAP, America – ERP

Software: SAP ERP 6.0, SAP NetWeaver 740, Leankit, Remedy User, SharePoint, Active Directory, HP ALM, Photoshop, Host, RLOG, BI, Encase, SQL Server, Teradata SQL Assistant, Microsoft (Excel, Power Point, Visual Studio, Visio, Project, Office Suite, Outlook)

Operating Systems: Windows (Vista, XP, 2000, 7)

Hobbies and Interest

Playing Sports: Flag Football, Basketball, Soccer, Volleyball

Traveling

Volunteering: Northwest Arkansas Children Shelter, Asian American Living

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