Customer Service Data Entry
Resume:
LaTonya Owens
**** ****** ********* ** *** ***
Fort Worth, Texas 76119
**************@*****.***
Objective
I am seeking long-term position in professional environment that allows personal and professional development and growth.
Skills
• Medical Terminology and Abbreviations
• Computer proficiency
• Customer service in bound and outbound
• Data Entry
• Dispatching
• Scheduling
• Billing
• Knowledge of HIPPA regulations
• Insurance forms
• Verifying eligibility and benefits
• AP/AR
• 10 Key (ICD 9, CPT, HCPCS)
• Insurance billing, prior authorizations and
• Referrals
• Front and back office
• Patient charting and vital signs
• Quality customer service
• Zumba fitness instructor
Education
Kaplan College- Fort Worth
Medical Office Specialist October 2008-March 2010
NRCCS
Work Experience
Teleperformance- Technical support 08/23/2017-July 2018
● Assist with inbound and outbound call handling
● Setting up and creating repairs for iOS devices
● Provide self help guidance
● Assist with troubleshooting and resolving software issues such as; unresponsive devices, app crashes, error prompts/messages from programs and features
● Assist with Account Security issues; compromised accounts, enrolling in programs for extra layers of protection
● Assist with transactions for iOS device coverage/warranties as well as repair service fees
● Contacting carriers/and or third party manufacturers for software issues or issues regarding service or Bluetooth connectivity
● Data entry
Kelly Services- Tier 2 iOS Technical Support/ 05/5/2015-06/15/2017
● Assist with inbound and outbound call handling
● Setting up and creating repairs for iOS devices
● Provide self help guidance
● Assist with troubleshooting and resolving software issues such as; unresponsive devices, app crashes, error prompts/messages from programs and features
● Assist with Account Security issues; compromised accounts, enrolling in programs for extra layers of protection
● Assist with transactions for iOS device coverage/warranties as well as repair service fees
● Contacting carriers/and or third party manufacturers for software issues or issues regarding service or Bluetooth connectivity
● Data entry
● Mac plus Tier 2 Agent
Partnership Employment: Call Center Generalist / 12/2014-03/2015
● Assisted with inbound calls for credit unions
● Fraud detection
● Activating/deactivating credit and debit cards
● Order taking
● Data entry
● Accounts Receivable
TeleTech Job Title: Technical Support 01/03/2014-04/25/2014
• Assist with receiving inbound/outbound calls/online chat
• Order Placement
• Data Entry
• Technical Support Website glitches such as error messages, freezing, and unavailable selections/buttons
• Tax Preparer
• Tax Advice
• Troubleshooting login issues,Tax Calculations, Software Updates, Downloads and upgrades
• Technical Support for Tax Returns
• Rejections
West at Home Job Title: Technical/Support11/2012-01/2014
● Assist with receiving inbound calls
● Clientele retention
● Assist customer with research on products
● Technical Support with website glitches such as freezing, unavailable selections/buttons, error messages
● Data Entry
● Order Taking
● Assist with issues regarding Toys r us/ Babies r us membership rewards accounts
● Trouble Shooting Login Issues
● Accounts Receivable
P roLab Job Title: Dispatcher 05/2009-01/2011
● Assisted with Professional Clinical
● Laboratory Clientele
● Dispatch for Hospitals, nursing, and
● Rehabilitation facilities
● Scheduling labs
● Dispatch labs to phlebotomist
● Transcription
● Scanned lab results to hospitals and Nursing facilities
● Assisted with insurance billing and Verification ACS March Job Title: Customer Service Rep 2007-September2008
● Assisted with receiving inbound calls
● Placed orders
● Assist with sprint PCS accounts
● Gathering further information for customers
● Quality Customer Service
● Data entry
● Customer Account Service
● Accounts Receivable Quality Control
● Clientele retention
REFERENCES:
JESSICA CASTRO- SUPERVISOR 208-***-****
BUNNIE SEARS: SUPERVISOR 205-***-****
DAVID SERINA: SUPERVISE 208-***-****
GREG BAKER: supervisor 208-***-****
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