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Customer Service Data Entry

Location:
Fort Worth, TX
Posted:
September 26, 2018

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Resume:

LaTonya Owens

**** ****** ********* ** *** ***

Fort Worth, Texas 76119

469-***-****

ac66wa@r.postjobfree.com

Objective

I am seeking long-term position in professional environment that allows personal and professional development and growth.

Skills

• Medical Terminology and Abbreviations

• Computer proficiency

• Customer service in bound and outbound

• Data Entry

• Dispatching

• Scheduling

• Billing

• Knowledge of HIPPA regulations

• Insurance forms

• Verifying eligibility and benefits

• AP/AR

• 10 Key (ICD 9, CPT, HCPCS)

• Insurance billing, prior authorizations and

• Referrals

• Front and back office

• Patient charting and vital signs

• Quality customer service

• Zumba fitness instructor

Education

Kaplan College- Fort Worth

Medical Office Specialist October 2008-March 2010

NRCCS

Work Experience

Teleperformance- Technical support 08/23/2017-July 2018

● Assist with inbound and outbound call handling

● Setting up and creating repairs for iOS devices

● Provide self help guidance

● Assist with troubleshooting and resolving software issues such as; unresponsive devices, app crashes, error prompts/messages from programs and features

● Assist with Account Security issues; compromised accounts, enrolling in programs for extra layers of protection

● Assist with transactions for iOS device coverage/warranties as well as repair service fees

● Contacting carriers/and or third party manufacturers for software issues or issues regarding service or Bluetooth connectivity

● Data entry

Kelly Services- Tier 2 iOS Technical Support/ 05/5/2015-06/15/2017

● Assist with inbound and outbound call handling

● Setting up and creating repairs for iOS devices

● Provide self help guidance

● Assist with troubleshooting and resolving software issues such as; unresponsive devices, app crashes, error prompts/messages from programs and features

● Assist with Account Security issues; compromised accounts, enrolling in programs for extra layers of protection

● Assist with transactions for iOS device coverage/warranties as well as repair service fees

● Contacting carriers/and or third party manufacturers for software issues or issues regarding service or Bluetooth connectivity

● Data entry

● Mac plus Tier 2 Agent

Partnership Employment: Call Center Generalist / 12/2014-03/2015

● Assisted with inbound calls for credit unions

● Fraud detection

● Activating/deactivating credit and debit cards

● Order taking

● Data entry

● Accounts Receivable

TeleTech Job Title: Technical Support 01/03/2014-04/25/2014

• Assist with receiving inbound/outbound calls/online chat

• Order Placement

• Data Entry

• Technical Support Website glitches such as error messages, freezing, and unavailable selections/buttons

• Tax Preparer

• Tax Advice

• Troubleshooting login issues,Tax Calculations, Software Updates, Downloads and upgrades

• Technical Support for Tax Returns

• Rejections

West at Home Job Title: Technical/Support11/2012-01/2014

● Assist with receiving inbound calls

● Clientele retention

● Assist customer with research on products

● Technical Support with website glitches such as freezing, unavailable selections/buttons, error messages

● Data Entry

● Order Taking

● Assist with issues regarding Toys r us/ Babies r us membership rewards accounts

● Trouble Shooting Login Issues

● Accounts Receivable

P roLab Job Title: Dispatcher 05/2009-01/2011

● Assisted with Professional Clinical

● Laboratory Clientele

● Dispatch for Hospitals, nursing, and

● Rehabilitation facilities

● Scheduling labs

● Dispatch labs to phlebotomist

● Transcription

● Scanned lab results to hospitals and Nursing facilities

● Assisted with insurance billing and Verification ACS March Job Title: Customer Service Rep 2007-September2008

● Assisted with receiving inbound calls

● Placed orders

● Assist with sprint PCS accounts

● Gathering further information for customers

● Quality Customer Service

● Data entry

● Customer Account Service

● Accounts Receivable Quality Control

● Clientele retention

REFERENCES:

JESSICA CASTRO- SUPERVISOR 208-***-****

BUNNIE SEARS: SUPERVISOR 205-***-****

DAVID SERINA: SUPERVISE 208-***-****

GREG BAKER: supervisor 208-***-****



Contact this candidate