Customer Service Manager

Cindy Cook

E: *************@*****.*** P: 865-***-**** Knoxville, TN 37920

Professional Experience:

Lowes-( Home Improvement) Knoxville, TN 2006-present

CSA/ Department Manager

Train and lead associates in customer service. Stock management. E-course training. Department maintenance. Perform cycle counts. Order merchandise. Re-sets using plan-a-grams. Various reports.

Designated mentor to new employees.

Correcting inventory counts, found hundreds of “lost” merchandise items.

Created documents listing employee expectations and goals

Advance Auto-(Auto Parts) Knoxville, TN 2005-2006

Assistant Manager

Pull and deliver parts for commercial customers. Assist walk in customers with getting correct parts for vehicle. Open & close store. Balance registers. Bank deposits. Stock new items. Perform cycle counts. Train & supervise associates. Administrative duties.

Helped set up & open new store.

UPS Store- Knoxville, TN 2004-2005

Customer Service Associate

Assist customers with packages for shipment. Use copy machines, scan, fax. Book binding. Laminate papers. Notarize documents. Open & close store.

Increased business by informing community of services provided by store.

Tuesday Morning- (Close Out Store) Knoxville, TN 1989-2004

Assistant Manager

Open & close store. Hire & train new employees. Audit registers, safe & detail tapes. Payroll. Scheduling. Administrative duties. Schedule deliveries. Review & file invoices. Unload trucks. Put out new stock.

Helped set up new 3 new stores.

Safety leader

Senior Citizen Home Assistance- 1986-1988

Certified Nursing Assistant

Helped elderly people in their homes with cooking, cleaning, personal care, transportation, laundry, pet care. Chart & report progress and needs of clients.

Received 2nd highest score in training.

Education

Received GED from Gaston College- North Carolina

Computer courses at Roane State Comm. College

CNA License from Senior Citizens Home Assistance

Community

Volunteer at KARM store

Lowes Heroes Volunteer projects

Skills

Microsoft Office, Excel, Kronos, Genesis, copy machine, scanning, data entry, fax, plan-a-grams, cycle counts, senior care, teaching/training, budgeting.