Customer Service Technician
Resume:
Robert Warren
Louisville, KY 40258
***************@*****.***
Summary U.S. Navy veteran having over 20 years experience in the computer repair field with the following qualifications:
Strong planning, organizational, communication, and interpersonal skills
Effective in promoting a positive, productive work-place
Proven ability to train and co-ordinate staff
Skilled in independent problem-solving and follow through
Able to manage simultaneous projects and meet deadlines
Highlights
Hardware support and troubleshooting, computer diagnostics and repair, advanced troubleshooting, system checks and troubleshooting, customer service focused, resourceful, organized, advanced knowledge of diagnostics techniques, highly motivated
Accomplishments
I’ve been/am certified for the following products:
Lexmark, Okidata, Brother, Canon, Genicom, HP, Samsung, Xerox printers, HP laptops and desktops, Lenovo laptops and desktops
I presently hold certifications for Dell laptops and desktops
Experience PeriTech Solutions Inc., Louisville, KY May 2016 – August 2018
Technician II Asset Management
Asset Management and Procurement Team technician for Metro Louisville IT Department, support for 6000 computers of Metro Departments to include repair, and update, upgrade or replace computers to meet current needs and security, monitor and responded to ticketing system requests for technical support
Pomeroy I.T. Solutions 2011 – 2016
Worked as a full time benefited employee responsible for warranty diagnostic troubleshooting and repair for all HP and Lenovo laptop and desktop computers for the Jefferson County Public School System in Louisville, KY; responsible for scheduling, parts acquisition and return of defective parts, customer satisfaction at the highest level.
Responsible for troubleshooting and repair of laptop and desktops for 89 JCPS schools.
Pomeroy I.T. Solutions Contractor 2009 -2011
Responsible for imaging, set-up and installation of applications for Lenovo laptop and desktop computers for Republic Bank across the states of Kentucky and Indiana.
Education
Sullivan College, Louisville, KY
MS A+ Certification: Microsoft CompTia
Rets Electronic Institute
Associates Degree in Electronics
References available upon request
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