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Project and Operations Manager

Dallas, TX
September 26, 2018

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Nickolas Miller

Farmers Branch, TX



Nick Miller specializes in process improvement and efficiency, new program implementation, and elimination of operational redundancies. He is a dedicated professional with 7 years of combined professional experience as a project and facility manager in the federal and local government environments. His goal is to leverage lessons learned and judgement gained from his proven track record in the military to make an organization operate at full strength, while managing the bottom line. Additionally, he possesses strong knowledge of customer service, stakeholder engagement, mentoring, and communication. PROFESSIONAL EXPERIENCE

Palm Beach County Parks & Recreation Department – Peanut Island, FL 2015 – 2018 Recreation Facility Manager I

• Planned and supported accounting, operations and maintenance programs

• Managed budget of $230K annually, including supply and equipment procurement

• Standardized equipment and maintenance training program which resulted in annual savings of $13K Prepared, reviewed and approved payroll spreadsheets, staff schedules, and timesheets for 11 full-time staff

• Adopted lessons learned from 2016 hurricane season into policies and procedures for 2017 season

• Identified, developed, and implemented process improvements to correct concerns/complaints brought forward by park visitors decreasing the average response time from 4 to 2 days

• Increased average visitor count by 41K from FY 2016 to FY 2017

• Researched, documented and presented data regarding new trends, solutions to logistical and operational issues and rules enforcement

Yacht Management, Inc., Delray, FL 2014 – 2015

Assistant Harbor Master

• Responsible for daily marina operations, including inventory/supply management and procurement for 200 daily visitors and 4 staff

• Managed accounting and billing with a yearly revenue of $340K

• Coordinated interaction with clients of Yacht Management including boat movement, fueling, maintenance, cleaning, and marina sales for 85 boats

• Led efforts to accelerate marina growth by leading efforts to bring in new clients and customers by reaching out at marine sales and service centers and boat shows increasing marina occupancy from 80% to 92% United States Coast Guard – Various Locations 2008 – 2012 Small Boat Operator / Boarding Officer

• Coordinated safety and operational training and attended meetings for various marine events with federal, state and local government agencies, including 2 State of the Union Addresses, 1 Presidential Inauguration and multiple security operations

• Federal on-scene coordinator and small boat operator for over 50 search and rescue and law enforcement cases

• Search and rescue response liaison between the Coast Guard, the Coast Guard Auxiliary, local law enforcement agencies to coordinate a more efficient response and better communication between agencies

• Responsible for maintenance and procurement of $85k of small boat navigation equipment and supplies

• Organized and led navigation, boat operation, and search and rescue training for station staff leading to 100% on yearly standardization evaluation

• Responsible for on-boarding of 8 new members of the station; assisted them in their adjustment to the new unit, established goals and qualification standards, and evaluated performance quarterly

• Reduced qualification time by 50% on the Station St. Inigoes Communication Watchstander Training by redesigning the training program

• Led the operations department with a team of 5 that was responsible for station operational and response capability

Nickolas Miller


Bachelor of Science, Recreational Administration Western Kentucky University, Bowling Green, KY SPECIALIZED TRAINING

Certified Associate in Project Management Candidate, Estimated Completion November 2018 Basic Boarding Officer Course

Search and Rescue Fundamentals Course

Leadership and Management Course

Deck and Watch Officer International / Inland Navigation Rules School TECHNICAL SKILLS

Microsoft: Office, SharePoint, Visio

Project Management Software: Asana, Microsoft Project, Slack

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