Craig L. Capers
firstname.lastname@example.org - *** Irving Ave apt 3R Brooklyn, NY 11237 - 212-363-08ICEiig
To obtain a position in the HVAC field with an opportunity to utilize my skills, education, and experience to contribute to the success of the organization
Fortis College (Centerville, OH) HVAC/R Diploma 9/2013 – 6/2014
Certifications: Universal EPA, R/410A, ICE ofgo
1.Certificates: Fundamentals of Climate Control, ji mn Kiki hh l, v lo co Heatingcl
Awards: “Perfect Attendance”, “Academic Excellence”; 3.85 G.P.A fh f gu kiCVkkgkk ki jjhouf
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Greene County Career Center (Xenia, OH) to lkij dyo lokfll n School Diploma kk DG go
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Work Experience lo it
Lakota Pointe Apartments (Liberty Township, OH) 7/2014 to 8/2014
Servicing and troubleshooting of A/C units and Furnaces.
Repaired sink faucets, showers, tub spouts, replaced toilets, fill valves, painted, drywall repair, plumbing, electrical wiring, apartment turns, grounds, documenting pool levels, leak repair, clogs, changed door knobs and locks, hinges, work orders, etc.
PNC Mortgage (Miamisburg, OH) 4/2009 to 4/2013
Collector II -Received “Employee of the Month” Award 7/2010 to 4/2013
Serviced mortgage loan customers, advised on policies, reviewed home retention options, sentretentiong workout packages, and discussed default services. Reviewed payment history, located misapplied payments and requested corrections. Assisted customers with the loss mitigation department in liquidation of a property upon request. Made outbound calls to customers to get mortgage accounts current or on a payment arrangement. Advised customers within FDCPA guidelines. Completed training courses in: Company Ethics, Privacy Overview, and Fair Lending.
CSR/ Loss Mitigation Rep 4/2009 to 6/2010
Performed first call resolution and responded to a broad range of customer inquiries including: escrow accounts, insurance claims/coverage, year-end statements, amortization schedules, payments, and PNC website. Identified and resolved issues using Fidelity network.
Follow-up on unresolved issues, researched payment issues, and assisted in loan modification status updates.
Opinion Access Corporation (Long Island City, NY) Interviewer 1/2005 to 2/2009
Interviewed individuals and recorded responses to specific questions for research purposes.
Conducted surveys via telephone and obtained valuable opinions without bias for statistical purposes. Remained professional and courteous displaying high energy.
System Size: 1-5, 5-20 tons Furnaces: Gas, Electric, Fuel, and Heat Pump
AC & Refrigerator: Walk In & Reach In Coolers
Equipment Used: Air Dist. Equipment, Air Handlers, Forced Air Systems, HVAC Equipment, RTU (Roof
Top Units), Split Systems;
Parts & Accessories: Coils, Condensers, Dampers, m mkm t mill
Mechanical Skills: Basic soldering, brazing, electrical, plumbingNetworklli
Computer Skills: MS-Word, Excel, and Fidelity Networkll