Taylor Nicole Martin

* **** *** ****** #*-***

Wilmington, DE 19801

302-***-****

ac66qq@r.postjobfree.com

Professional Experience

Financial Crimes Consultant 2 April 2018- August 2018

Contractor for Wells Fargo

Randstad Professionals Philadelphia, PA

●Utilize critical thinking and analytical skills to determine relevant facts to support investigations, case decisions and suspicious activity reports (SARs)

●Assisting with minimizing risk within the bankUtilized multiple systems to research financial crimes

●Independently review, evaluate and monitor suspicious activity related to anti money laundering, new account fraud and other criminal activities

●Coordinate with law enforcement for the prosecution of criminals

Fraud Claims Analyst II December 2016 – April 2018

Bank of America Newark, DE

●Initiate Fraud Claims in call center

●Assist customers with credit card and Checking accounts

●Follow up on existing claims

●Utilized multiple systems to determine and prevent fraudulent activity

Customer Service Account Manager April 2016 – December 2016

Discover Financial Services New Castle, DE

●Provided a valuable customer service/call center experience, 50+ calls per day

●Process payments from card members

●Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Dental Receptionist October 2015 – March 2016

Progressive Dental Arts New Castle, DE

●Scheduled patients and processed payments

●Answered a multiple line telephones and provided courteous customer service

●Insurance verification

Dental Patient Coordinator March 2014 – October 2015

Henrietta Johnson Medical Center Wilmington, DE

●Verified insurance information and scheduled patient’s appointments

●Processed payments

●Answered multiple line telephones

Blue Hen Application Manager November 2009 – April 2012

University of Delaware: Admissions Office Newark, DE

●Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

●Performed general office duties such as typing, operating office machines, and sorting mail

Sandwich Maker / Cashier March 2008 – March 2015

Capriotti's Sub Shop Bear, DE

●Spoke with patrons to ensure satisfaction with food and service, and to respond to complaints

●Packaged take-out foods or served food to customers

Skills

Proficient in Microsoft Office: Word, Excel, PowerPoint

Familiar with Lexis Nexis, 3VR, and other fraud related systems

Preparing Suspicious Activity Reports ( SARs)

Problem solving and management: takes initiative, decisive, accountable, exhibits critical analysis and judgment

Proven relationship-builder with unsurpassed interpersonal skills

Exceptional listener and communicator who effectively conveys information verbally and writing

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Dependable, responsible contributor committed to excellence and success

Highly motivated self-starter who takes initiative with minimal supervision

Education

Wilmington University

Bachelor of Science: Criminal Justice 2017 - Present

University of Delaware Newark, DE February 2014-2017

Associates of Arts & Science

Delaware Technical and Community College Wilmington, DE September 2013

Dental Assisting Certification

Paul M. Hodgson Vocational Technical High School, Newark, DE 2005 – 2009

High School Diploma

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