LABIB D. ALI, PMP
732-***-**** email@example.com North Brunswick, NJ 08902 www.linkedin.com/in/labibdamilolaali
Project management professional with 7 years’ experience in business development, supply chain, process development & improvement, operations, marketing and third-party vendor management.
Extensive experience in evaluating and re-designing operating models, developing strategic recommendations and building project execution roadmaps to take strategy to effective execution.
Significant experience leading teams to achieve project goals and exceed client expectations.
Proficient in conducting workshops and training sessions, gathering requirements, developing action plans, dashboards, and balanced scorecards to track and improve KPIs.
AREAS OF EXPERTISE
Supply Chain Management
Agile & Waterfall Methodologies
Desktop Applications: MS Office Suite, MS Project, Visio, SharePoint.
Data Analysis: SPSS
AMAZON.COM INC. New Jersey, USA
Fulfillment Associate September 2018 - Present
PROJECT MANAGEMENT INSTITUTE, NEW JERSEY CHAPTER – Non-Profit New Jersey, USA
Shop Manager Café-Press.com August 2018 - Present
oEstablished Café-Press PMINJ shop and lead management to support the shop.
oDeveloped novel products and executed plans to promote PMINJ shop.
oTracked shop performance and prepare monthly reports for senior management.
ENIGMA MINDS LIMITED EnigmaStores™ Lagos, Nigeria
Co-founder/Program Manager – Projects, Ecommerce, Retail April 2014 – May 2018
Co-founded a product retail and e-commerce organization, with a focus on outdoor ambiances, hospitality design, security and commercial furnishing.
oDrove the establishment of a PMO office to ensure the successful execution of various procurement and product development projects. Spearheaded the execution of the PMO office and transitioned to organization staff.
oLed a team of 38 third-party vendors to successfully execute a time-constrained commercial furnishing project of $350,000.
Led & managed the large-scale procurement of home improvement products to the value of over $700,000 dollars.
Developed project plans, identified key milestones, activities and resource requirements.
Prepared and facilitated risk workshops, managed risk log, communicated project risk and tracked risk mitigation.
Created and maintained weekly project status reports detailing project progress against key business milestones and highlighting issues/risks that need to be addressed.
Prepared & managed financial accounts and project financial reports.
oIdentified new business opportunities that enabled the organization to expand into new markets such as online sales platform.
Conducted research and innovated new niche of products that significantly generated over 1,000 new clients and increased revenue stream by 56%.
ETISALAT NIGERIA Lagos Nigeria
Team Lead/Customer Care - Telecommunication August 2013 - April 2014
Gathered requirements from over 20,000 customers through interviews and surveys. Conducted data analysis with product development team to enhance products, customer services, and experience.
Resolved problems by clarifying customer complaint, troubleshooting, exploring alternative solutions, and implementing solutions that exceeded customer expectations.
oReceived the ‘WOW EXPERIENCE’ award for exemplary customer service delivery and was used as a benchmark for quality assurance.
ENIGMA ENTERTAINMENT CONSULTANTS Lagos, Nigeria
Project Manager/Team Lead - Music Industry Sept 2011 – July 2013
Led a team of 43 (including music artists, publicists, A&R, producers, managers, marketers, and vendors) to execute a $300,000 music concert across three countries.
oDeveloped an actionable one-year program of work for artist (with cost estimates).
oReviewed local regulatory requirements to mitigate risks and ensure compliance with music regulations in each country.
oSupervised artist bookings, marketing, and promotional activities which led to a $100,000 increase in revenue.
oCollaborated with media houses and vendors to subsidize promotion cost by 65% and reduced artist rider compliance cost by 30% respectively.
UNITED BANK FOR AFRICA (UBA) PLC Lagos, Nigeria
Intern Customer Service Representative – Banking Operations Dec 2010 – Sept 2011
EMMS CONSULTING ENGINEERS Lagos, Nigeria
Trainee Structural Design Engineer – Construction Engineering July 2007 – Jan 2008
EDUCATION & TRAININGS
University of Lagos, Nigeria
B.S.Ed. Building Technology
Lagos Business School, Pan-Atlantic University, Nigeria
Entrepreneurship Support Program
oProject Management Institute, New Jersey Chapter – Non-Profit
PROFESSIONAL CERTIFICATION AND MEMBERSHIPS
oProject Management Professional (PMP).
oScrum Fundamentals Certified (SCRUMstudy)
oAgile at Work: Building Your Agile Team
oProject Management Institute (PMI) & New Jersey Chapter (PMINJ).