Customer Service Food

MARIAMA OUFQIR

• Susah Tunisia

• Phone number: 002**********

• E-mail: ******.**@*****.***

• Date of birth : 25-05-1989

• Nationality: Moroccan

Professional Summary:

Energetic Waitress offering extensive

knowledge of hospitality etiquette, food

preparation, and superior customer service.

Organised, independent professional

offering 5 years experience in the food

service industry. Detail-orientated with

strong time management skills and ability to

learn new tasks quickly.

Skills:

• Organized and efficient server

• Cash handling expert

• Guest relations professional

• Hospitality expertise

• High energy

• good communication skills and team player

• polite and respectful and friendly attitude

• Ability to work under pressure any time and

any where

Work History:

Head waitress; 05/2016 to current.

Theater restaurant-Rabat Morocco

- Greeting guests,

- Ensurig the team are carrying out their duties efficietly and effectively

- Dealing with high volume of customers. taking orders and serving food and drinks.

- Explain menu options in detail so that customer could make educated decision on food items

- Handling complains to provide positive solutions for customers

- Collects the customers’ payments and prepares bills

- Accepted calls for delivery and other inquiries

Waitress; 01/2014

L’Olympe Coffee-Susah Tunisia

- Prepared coffee and other drinks in consistent adherence to company recipes.

- Informed customers about speciality drink and food ingredients as required.

- Operated cash register and credit card machine accurately and efficiently in processing customer payments

- Upheld company customer service standards of all times. Restaurant hostess and waitress; 06/2013 to 03/2014 Una storia della vita-Susah,Tunisia

- welcome guests with smile

- Ensure the Guest feels important and welcome in the restaurant

- Ensure hot food is hot and cold food is cold

- Present menu, answer questions and make suggestions regarding food and beverage

- Communicate order details to the Kitchen Staff

Education:

Diploma in Hospitality Management,2010

Academic tourism school boujaafar-Susah Tunisia

bachelor diploma in arabic littérature, 2011

Al Manhal High school-Susah Tunisia

Language:

English: very good

French: very good

Spanish: good

Arabic: very good

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