Mariana Custódio Bueno Muniz Barretto

**** ********* *******

Ap. 6003

Grand Prairie TX, 75050

Mobile: 469-***-****

Email: ac66ix@r.postjobfree.com

Profile:

I am a professional who deals with the general public, meeting their needs. Having 14 years of outstanding customer service experience allows me to assess demands and act in a consistent and honest way with everyone, with solution for each case.

Languages:

Native Portuguese

Work History:

Flight Attendant - Tam Airlines – Brazil - (2010 – 2018)

I provided personalized and graceful service to the guests.

Achieve customer service excellence by maintaining open and effective communication with the passengers.

Flight Attendant - Gol Airlines – Brazil - (2004 -2010)

I worked for 6 years for the company: 1 year and a half as senior crew and other 4 years and a half as Cabin Purser.

I also worked for 2 years in business class flying to the Caribbean and Mercosur.

Education:

High School - Escola Estadual Torquato Caleiro (Franca – São Paulo) – Class of 2003

Courses:

Award for Excellence in Customer Service

CRM - Crew Resource Management