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Customer Service Supply Chain

San Antonio, TX
September 25, 2018

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*** ********** *****

San Antonio, TX

Cell: 414-***-****



A highly skilled professional with demonstrated credentials and a successful career with leading sectors in Produce, Beverage, and the Department of Defense (Army). Possess broad experience and knowledge in Logistics, Transportation, Supply Chain, Inventory Management, Warehouse Management, Customer Service, Strategy Deployment, and Distribution Center Operations. Experience ranges across diverse geographies, channels, and customers.


NS Brands LTD San Antonio, Texas

US National Transportation Manager 8/2016 – 7/2018

Managed the day to day operation of all aspects for Mexico and United States Transportation that involve shipments as export to the United States, as well as customer shipments within Mexico and the United States.

Developed and implemented transportation strategies/policies that support production, distribution, age of finished goods, raw material, and packaging supplies to effectively execute product flow.

Researched and developed robust carrier relations in each unique market to match supply plan and customer needs.

Developed effective cross functional relationships with MX export customers, MX carrier, US import customers, US transport carriers, distribution centers, customer service, demand planning, field sales.

Overhauled and simplified on-going performance metrics (KPI) to drive productivity for carrier service performance and prioritization.

Assisted in the development of policies, guidelines, and procedures to ensure quality and cost control. Conduct distribution and network studies that achieve desired cost to serve and service metric goals.

Built strong vendor networks by attending supply chain events, hosting vendor meetings, and maintaining positive relationships through quality communication.

MillerCoors/Miller Brewing Company Milwaukee, Wisconsin

Supply Chain, Customer Service and Logistics 6/1993 – 8/2016

Regional Transportation Manager 4/2003 – 8/2016

Managed cross-divisional supply chain initiatives and translate them in supply chain processes and responsibilities.

Responsible for developing and negotiating transportation solutions for approximately 250,000 domestic truckloads, rail shipments to and from 3 regional breweries, 3 distribution centers and over 300 carrier partners.

Accountable for the operation and management of $150 Million in annual freight spend.

Executed financial controls including development, procuring, budgetary planning, and reporting.

Lead support for the implementation of World Class Manufacturing (WCM) structures and processes in 8 breweries to achieve step change improvement in Quality, Cost, Delivery, Execution, Safety, Morale, and Organizational Capacity.

Engineered proactive transportation solutions for carrier, vendors, and the wholesaler network to ensure continuous improve performance, competitiveness, and cost avoidance synergies.

Built strong vendor network by attending supply chain events, hosting vendor meetings, and maintaining positive relationships through quality communication.

Researched and develop robust carrier relations in each unique market to match supply plan, customer needs and KPI’s.

Applied micro operational constraints and macro market conditions to adjust overall transportation strategy to meet the needs of the business and carrier partners.

Continually briefed Senior Leadership, Customers, and Distributors.

Customer Service Manager 5/1997 – 4/2003

Interfaced with planning, R&D customers, finance, and operations to formulate and drive supply planning strategies and tactics.

Lead and directed the continuous improvements activities of internal resources, contractors, consultants, customer service, transportation and brewery operation.

Responsible for decreasing manage freight out of stocks, out of codes, and damaged inventory loss $500K.

Successfully implemented logistics initiatives, cost reductions and process improvements in support of company revenues of $4.5 billion.

Initiated a change in fuel recovery resulting in reoccurring savings in excess of $ 1 Million annually.

Lead and directed the team in the flawless management of 3 PL providers and TMS (Oracle)

Overhauled all aspects of domestic source product flow to include supply planning, reverse logistics, distribution, and customer focus.

Managed operations financials for 4 distribution centers totaling $18Million and directly responsible for approval of DC invoices totaling in excess of $225,000 monthly.

Supply Chain Customer Service Analyst 6/1993 – 5/1997

Executed Market Area Support.

Conducted Market Area Team Training on Inventory Management.

Facilitated New Brand Rollout Execution & Management.

Conducted Distribution Forecasting Analysis and Inventory Planning.

Accountable for Distributor Order Management for 100 Distributors.

Department of Defense (Army) Warren, Michigan

Inventory Management Specialist 9/1986 – 6/1993

Project Officer and NICP representative of the Abrams Tank Program.

Managed field inventory and procurement levels for secondary item parts for M1 Abram Tank.

Oversaw the distribution, repair, redistribution, and overhaul of multimillion-dollar systems.

Effectively managed requirements to support logistic flexibility as well as high profile “Field” Inventory Readiness.

Developed and implemented a successful model which supports reduction of administrative cycle and production lead time by more than 20%.

Conducted Distribution Forecasting Analysis and Inventory Planning.

Interfaced with Program Management Branch, Maintenance Directorate, FORSCOM, National Guard, and TRADOC.

Briefed TACOM Commanding General, members of Worldwide Fielding Conferences, AMC, and Headquarter DA.


Kentucky State University Frankfort, KY

Bachelor of Science in Business Administration and Marketing

Magna cum laude Honor Graduate

AMC Logistics and Supply Intern Graduate Texarkana, TX

School of Engineer and Logistics

Honor Graduate


- SAP BW Logistics

- Microsoft Office Suite: (Outlook, Word, Excel, Power point)



- MillerCoors Critical Success Factor Award – Customer Commitment

- Chosen for Miller Brewing Company Annual Report Coverage Page

- Miller Brewing Company Achievement Award

- Miller Brewing Company Hall of Fame Fitness Award

- Captain of Kentucky State University Men Basketball Team

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