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Customer Service Help Desk

Washington, DC
September 25, 2018

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*** * **** ****** *********, PA 18104


OBJECTIVE: B ilingual individual looking to obtain a position within the information technology field that will utilize my skills and experience. EDUCATION:

Lincoln Technical Institute- Allentown, PA 2015-2016 Information Technology Associates Degree

Lincoln Technical Institute President’s List Award- 3.93 GPA Louis E. Dieruff High School- Allentown, PA 1981-1985 Skills:

Windows 7,8 & 10

Networking operations, p.c. troubleshooting, desktop management

Knowledge of TCP/IP Protocol, Hardware diagnosis and repair

Installing, Upgrading & Migrating to Windows 7, Intro to exchange server 2010

Managing client access in Microsoft exchange server 2010 Externship:

HCSC 120 hours

Adding new user accounts and password changes in Active Directory Imaging and backing up Desktop Computers through WDS and NAS Configuring VOIP phones

Cable management installing RJ45 and Keystone Jacks All inquiries contact Adam Reifsnyder- I.T. Analyst 610-***-**** Lafayette College- Sundance 8 hours

September 2015- September 2015

September 2016- September 2016

Assisted incoming students with computer and technology issues on campus servers. Experience:

SICOM Systems, Lansdale Pa. September 2017 - present Help Desk associate

Troubleshoot and resolve network connectivity issue

Linux based

provide excellent Customer service

resolve Verifone credit card processing issues

PVH-Bridgewater, NJ

Help Desk Associate September 2016 - September


Troubleshoot and resolve network connectivity issues

Provide excellent customer service

Remote support (Dame Ware)

Hardware and software Troubleshooting

Install Printers

Harbor Touch-Allentown January 2016- August


POS Technical Support/IT Help Desk

Troubleshoot network problems

Provide excellent customer service

Best Buy-Whitehall, PA May 2015-December


Geek Squad Technician

Repair Computers, troubleshoot to find p.c. problem

Perform software updates on customer computers

Provide excellent customer service to customers

Gonzalez Construction-Allentown, PA 2006-2013

Construction Site Supervisor

Oversee employees on site

Knowledge of all new home construction

Sales of new home upgrades & provide excellent customer satisfaction Volunteer Work-

Member of Cops Meet Blocks

Member of Take Flight Ministries

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