HEATHER CANCRO

**** ****** **** ************, ** 27284 336-***-**** ac66e8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ** ********** ******* in customer service

Clerical skills

Ability to multi-task in fast paced environment

Manage relationships with fellow employees

Curious, eager to learn and embrace change

Excellent communication skills

Experienced in hiring employees and keeping information confidential

Experience staying calm in stressful situations PROFESSIONAL EXPERIENCE

2004-2018 Guest Service Agent Sleep Inn, Kernersville, NC

Customer Service

Manage reservation quotas

Manage customer relations

Front Desk

Process Sales Calls

Perform daily hotel duties

Education and Training

2002-2004 State University Of New York At Oswego Bachelor of Science, Human Resource Management

Technical Skills

Customer Relationship Management, Office Administration, Human Resource Theory, Microsoft Office Suite