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Customer Service Representative

Location:
Reading, PA
Posted:
September 25, 2018

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Resume:

Dawn M Biscanti

**** *. **** **.

Reading, PA ***04

Home 610-***-****

ac66dn@r.postjobfree.com

SUMMARY

PROFESSIONAL SUMMARY Customer Service professional with extensive experience in dispute resolution and customer service issues. Self-motivated with strong oral and written communication skills. Key strengths include:

Excellent organizational skills

Extensive experience in customer service settings

Able to deal effectively with both internal and external

customers

WORK EXPERIENCE

Insurance Assistant at Liberty Mutual - Sep. 2016 - Feb. 2018

Volt Consulting/Pro Unlimited, Allentown PA

Prepared and reviewed insurance claim forms and related documents for completeness.

Transmitted claims for payment and further investigation.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed and assisting managers and other staff with claims..

Acted as a role model and mentor for new trainees engaged in on-the-job training.

Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly.

Consumer Loan Servicing Specialist II - Apr. 2012 - Jan. 2016

Santander Bank, Reading, PA.

Analyzed title requirements for flood insurance on mortgages. Handled quality control reviews of flood insurance on mortgages. Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed. Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly. Friendly, personable, and easy to work with.

Clerical Temporary worker - Oct. 2011 - Apr. 2012

Express Employment Professionals, Reading PA.

Temporary worker handling clerical and data entry work. Filed completed documents. Kept record of completed work. Selected materials needed to complete work assignment. Compared data entered with source documents. Compiled, sorted, and verified accuracy of data to be entered. Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member. Provided clerical support, assisting with faxing, filing, and copying projects.

Customer Service Representative - Jul. 1999 - Jul. 2011

Elite Sportswear L.P, Reading, PA

Entering computer data; Reviewing and preparing orders; Typing correspondence; Organizing files for projects; Organizing marketing promotionals; Handling reorder and return order invoices; Handled 6-line phone system

Successfully completed simultaneous projects and met deadlines

Ensured that marketing materials and invoices are sent in a timely manner Recommended changes that facilitated boosts in morale as well as productivity.

Organizing files for projects; Organizing marketing promotionals; Handling reorder and return order invoices; Handled 6-line phone system

Successfully completed simultaneous projects and met deadlines

Ensured that marketing materials and invoices are sent in a timely manner Recommended changes that facilitated boosts in morale as well as productivity.

Receptionist - Apr. 2004 - Jun. 2009

Berkshire Center, Reading, PA

Performing receptionist and secretarial duties for retirement/nursing home; routing calls for different departments; handling crisis reporting for management during emergencies; greeting residents and visitors; Handled 6-line phone system.

Successfully handled emergency response procedures in a calm, quick, and professional manner

Ensured that information is forwarded to the proper department in a timely manner.

Recommended changes that facilitated boosts in morale as well as productivity.

Customer Service Representative - Jan. 1999 - Jul. 1999

Rothrock Suburban Dodge, Shillington, Pa

Performing secretarial duties for the sales, customer service, and service departments; Typing correspondence; Coordinating marketing and service research through customer service surveys; Assembling and performing customer service surveys; Handled 6-line phone system.

Successfully completed simultaneous projects and met deadlines.

EDUCATION

Jun. 1989

Montclair High School

REFERENCES

References available upon request.



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