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Customer Service Medical Assitant, Marketing, Communication

Location:
Chicago, IL
Posted:
September 25, 2018

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Resume:

DOUNIA MSHAIEL

**** ******** ** ******, ********, 60031 847-***-**** ******.***@*****.***

WORK EXPERIENCE

MICHIGAN AVENUE PRIMARY CARE, CHICAGO, ILLINOIS

Medical/HMO Specialist, Jun 2016 – Present

● Ensured activities related to billing services are provided accurately, timely, and fully documented

● Administered quality assurance programs to ensure patient satisfaction with facility

● Provided highest level of customer service to patients, fellow employees, and referrals through positive work environment

● Ensuring medical records and documents are associated to patient’s charts while operating the EMDs medical server system

● Collaborated with physicians and nurses, directly, to ensure HMO referrals were generated according to the guidelines of patient’s insurance and provided referrals to the patients.

● Initiate prior authorizations for medications, outpatient diagnostic testing, and specialist referrals.

● Provided high quality care for our patient’s when seeking assistance with questions regarding their medical charts

● Assisted with verifying patient HMO insurance and ensured the patient’s were assigned to our medical group.

● Provided high quality care for our patients when seeking assistance with questions regarding their medical charts

● Engaged in staff meetings to reflect on our progress and develop strategies to continue improving on our patient services

● Assist staff, patients, and physicians with translating in Arabic when it is needed

● Provide assistance and supervision for new staff members training for administrative roles.

● Ensured work area is clean, organized, and up to date on inventory

● Worked remotely from home to ensure any urgent requests for HMO referral authorizations sent from the physician were completed

WEISS MEMORIAL HOSPITAL, CHICAGO, ILLINOIS

Health Sciences Intern, Mar 2015 – Jul 2015

● Conducted community outreach to promote healthy living for children in the Uptown & surrounding areas

● Created flyers to promote the Farmer’s Market at Weiss Memorial Hospital

● Gathered information on neighborhood parks, school districts that would benefit from this program

● Worked in different departments within the hospital to get a better perspective on health sciences DEPAUL UNIVERSITY COLLEGE OF SCIENCE & HEALTH, CHICAGO, ILLINOIS Peer Health Advisor, Sep 2014 – Mar 2015

● Assisted Health Science Students with building a schedule in accordance to their estimated graduation time

● Advised students on academic courses, selection, and major concentration

● Served as liaison between students, faculty, and school administrators to better improve this program

● Assisted students with navigating DePaul University resources and on-campus programs EDUCATION

DEPAUL UNIVERSITY, CHICAGO, ILLINOIS

B.S. Health Sciences, Jun 2016

● GPA 3.3/4College of Science & Health Concentration Public HealthMinors: Sociology & Health Services ADDITIONAL SKILLS

● Certified in CPR & First Aid.

● Technical Skills: Proficient in Microsoft Office, iMovie, EMDS Medical Servier, Advocate ERMA APP Pro, and Adaptive Technology. Marketing, Business Development, Customer Service, Leadership

● Languages: Bilingual in English and Arabic.

PROFESSIONAL REFERENCES

● Dr James T Barrett

Family doctor at Michigan Avenue Primary Care Michigan Avenue Immediate Care Phone 773-***-**** Email: t ***********@*****.***

● Megan Rosendahl

Manager at Michigan Aavenue Primary Care Michigan Avenue Immediate Care Phone 641-***-**** Email: m *************@******.***

● Ellen Williams

Work colleague at Michigan Avenue Primary Care Michigan Avenue Immediate Care Phone 847-***-**** Email: i **************@*****.***



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