Customer Service Administrative Assistant

Maria A. Robinson

***** ******* *** **** #***

Houston, TX 77065

Cell: 832-***-****

Email: *************@*****.***

Objective: To work in a professional environment and establish a successful career. I am dedicated,

focused, and prioritized to complete multiple tasks and follow through to achieve project goals. I am

experienced as a team player, a leader with established interpersonal skills, and have the ability to inspire

confidence from peers and management through hard work and determination. Skills: Excellent interpersonal skills. Excellent communication skills-written, verbal and listening. People-oriented. Organizational skills. Self-motivated. Detailed oriented. Proactive in problem solving. Dedicated to customer service. Experience in variety of computer applications, such as Word, Excel, and Outlook. Ability to work in a team environment. Ability to multitask. Ability to effectively relate to a customer. Motivated to succeed.

Work Experience:

Cypress Fairbanks ISD Houston, TX

Program Manager 2014-

Present

Manage on-campus program before and/or after school, including staff supervision and overall schedule of provided activities.

Comply with program policies/procedures and in order to serve as a role model to participants of the program.

Provide customer service support to children, parents, Club Rewind staff members, campus staff and community members.

Manage resources provided by Club Rewind main office and the designated resources of the campus.

Ensure the program maintains a staff-to-child ratio of 1:16.

Maintain regular communication with main office of community programs, which includes required documentation, daily email checks and monthly meetings.

Practice regular safety drills and procedures.

Maintain a secure environment by acknowledging all visitors and conducting area checks.

Coach staff members on site to ensure quality programming.

Utilize positive behavior strategies and maintain professionalism in interactions with participants.

Regularly evaluate own program to ensure optimal functioning of all program aspects.

Attend required trainings scheduled the office of community programs.

Perform any and all other duties deemed necessary by the Director of Community Programs and/or the Assistant Superintendent for Communication and Community Relations. Re/Max Hillard Team Realty Houston, TX

Administrative Assistant/Leasing Consultant 2010-2014

Office organization.

Greeted clients and customers.

Answered phone calls.

Took memos and maintained various files.

Scanning, printing, copying, faxing, and run errands.

Meeting service providers at various houses.

Collecting applications and payments for deposits.

Assisting with open house set ups.

Placing and removing open house signs

Occasional cleaning windows, and sweeping floors or patio.

Watering plants and various other assigned tasks for client's houses.

Property showings at various locations.

Maintaining client database.

Debra LeBum Houston, TX

Private Provider 2005-2010

Provided private duty home health for sister that was paralyzed.

Assist patient with laundry, cooking, meal prep, bathing, escorting to doctor appointments, shopping and various other needs.

Assistance with medication.

Assistance with daily exercise.

Antoinette’s Boutique Houston, TX

Business Owner/Operator 2001-2005

Hired and terminated employees according to company policies and procedures.

Recruited and interviewed potential candidates to work in the Retail Shop.

Conduct all transactions such as purchases, orders, deposits, and inventory.

Set up displays in store, conducted fashion shows and participated as a vendor at many conferences.

Education:

University of Phoenix Houston, TX 2010-2011

Bradford School of Business Houston, TX 2004-2006

General Education Diploma Houston, TX 1993

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