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Customer Service Office

Williamstown, New Jersey, United States
September 27, 2018

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Sandra Fitzhugh

**** ******* ** ** #*** • Washington, DC 20032 • 202-***-****•


Business professional with over 15 years of office and project management experience in governmental and military agencies. Extensive familiarity with document control procedures, contract/document preparation, editing, and accounting form processing. Seeking a Human Resources/Administration Management position, with the opportunity to provide effective and comprehensive senior level management.


Masters of Business Administration June 2017

American InterContinental University Schaumburg, IL

Concentration: Human Resource Management

Bachelors of Business Administration Mar 2013

American InterContinental University Schaumburg, IL

Concentration: Human Resource Management

Associate of Arts in Business Administration Mar 2011

American InterContinental University Schaumburg, IL

Work Experience

Giant’s Food District Heights. MD

Cashier June 2015-Present

Customer Service

Provide Advice on Grocery Purchases

Cash Handling

Assist in Locating Store Items

Train New Hires

Resolve Customer Complaints

Spruill’s cleaning Service Capitol Heights, MD

Office Manager/Administrative Assistant Mar 2007-Nov 2014

Supervised cleaning staff of 5 on daily activities

Ensured that work is finished on schedule and up to standard while providing guidance

Handled accounts payable and receivables

Resolved customer or clients’ complaint.

Planned meetings and events

Handled expense reports

Prepared Payroll/Audits

Implemented and maintained client database

Prepared travel and expense related documents

Screened, interviewed and recruited potential hires

Prepared and maintained personnel records

Department of Housing and Urban Development Washington, DC

Project Leader Jan 2005-Mar 2007

Supervised support staff of 3 on daily operations; supervised contractor staff of 5 on daily operations of HUD housing programs

Coordinated project timelines and ensured company standards, policies, rules and regulations were maintained

Completed comprehensive ad-hoc special projects and tasks, which included procurement

activities, problem resolution for office automation and resolving vendor disputes

Recruited and screened potential candidates for hire

Served as Procurement Official for the division

Managed and controlled management systems for action documents

Provided statistical data for special projects

Prepared corporate documentation, such as: agreements, contracts, non-disclosures, and correspondences

Prepared Rules of Engagement material for clients for work authorizations

Scheduled and coordinated all client engagements activities

Entered data into contract management software and provided reports to Deputy Director

Office Technical Coordinator Mar 2003-Mar 2007

Ordered computers for HUD division personnel, requested /installed e-mail accounts, ordered and installed software and computers

Provided administrative rights for all applications used in the division

Implemented 3-day turnaround for all requests from internal staff

Provided outstanding customer service, from peers to senior management, government agencies, and general public

Created and maintained an inventory control system for office equipment

Maintained and tracked bar coded equipment

Staff Assistant Jun1991-Jan 2005

Managed Outlook calendar for Director to ensure attendance at meetings and other engagements

Coordinated activities with director’s schedule

Provided orientation for new staff members

Coordinated and presented staff briefings

Worked on personnel processes and procedures to include selecting best candidates

Coordinated on/offsite appointments and services (AV, food & beverage)

Managed logistics to maximize cost effectiveness and eliminate the possibility of delays

Processed timesheets, travel expense reports, checked requests and other accounting forms in accordance with company policy to ensure timely distribution or reimbursement through appropriate follow through via NFC payroll system

Assisted in preparation of presentations for internal/external partners, clients, and partners alike

Coordinated Directors meetings and prepared all presentation packages and badge materials

Set priorities and meet deadline on all office projects

Composed written correspondence technical/non-technical

Created, generated, typed, proofed, collated, and disseminated correspondence, memorandums, and other documentation

Reviewed correspondence prepared for Directors signature

Screened incoming directives and messages

Maintained files and provided follow up

Reviewed incoming administrative request with proper action

Recommended action on work priorities, suspense items, policy and procedural changes

Planed, organized, prioritized, and completed multiple work assignments

Prepared responses to inquiries for private sector and government agencies

Provided executive assistance to Directors and Deputy Director

Researched, analyzed and prepared data for Deputy Director

Prepared budget reports, handled accounting transactions (Accounts payable/receivables)

Office Event Planner

Additional Work

1989-1991 Assistant Manager Alexandria, VA

1990-1993 Desk Clerk Alexandria, VA


U.S. Army (Feb 1977-Aug 1980) Administrative Specialist

Provided document and record control services to US military: processed military orders, leave and separations; prepared military personnel records and suspense control documents; typed military and non-military letters; wrote letters of revocation; served as custodian for classified documents.

Preformed record processing and management

Input data into personnel/payroll system for military personnel

Provided information on education and retirement issues with points of contact

Wrote Standard Operating Procedures for Administrative office functions and Suspense file handling

Operated call desk for military police; facilitated communication by processing tickets and dispatching officers

Software and technical skills

Microsoft Office Suite Windows 8/10 Professional Internet Explorer

Netscape Navigator Windows (XP, 2003-2009) DOS

Data Entry 10-key Oracle Adobe/Outlook/SharePoint

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