Box KB***, Korle Bu – Accra
Goal-oriented customer service representative, dedicated to high level of customer satisfaction and meeting aggressive business goals. Also, very imaginative and meticulous with specialized knowledge in Customer Service Delivery.
Management of a Portfolio of Individual/Corporate Accounts
Relationship Manager November 2017
Preparing of adjustment on accounts
Perform Health checks, customer visitation and corporate support
Cross-Sell and Upsell new services to VIP/ Corporate Clients via phone
Analyzing/ resolving Mobile Money complaints
Resolved MTN Business Solutions complaints within SLA
Trained and coached new Postpaid Agents
Call Center Agent August 2011 – Oct. 2017
Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
Answer confidently or find appropriate solutions to customers' problems.
To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
To maintain a position of trust and responsibility by keeping all customer business confidential.
Fidelity Bank Limited
Administrative Assistant (National Service) Dec. 2009 – Dec. 2010
Compile reports on Sales performance of Sales Ambassadors.
Reporting and handling issues relating to general services, maintenance and repairs at the Sales Center.
In charge of Filing of documents and provision of general office assistant.
In charge of receiving, storage and issuing of items in the store room.
To perform any other duties assigned in the interests of the business.
Certificates (MTN Ghana) July 2018
Customer Advocacy: Communicating to build Trusting Customer Relationship
Leading Teams: Fostering Effective Communication and Collaboration
Operations and Supply Chain Management
Higher National Diploma (Purchasing and Supply) July 2009
Senior High School July 2005
Christian Methodist Senior High School
Junior High School July 2002
Flagstaff House Basic School
Strong communication skills
Problem analysis and problem solving
Adaptability and ability to work under pressure
Knowledge of general office procedures.
Hobbies & Interests
Reading, community activism, Community group involvement and Team sports
1.Genevieve Orland-Nortey 2. Muniratu Iddi-Abass Hussein
Customer Care Controller Telemarketing Supervisor Customer Care / Call Center Sales and Distribution Division
MTN Ghana MTN Ghana