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Customer Service Sales

September 27, 2018

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Issifu Issaka

Box KB***, Korle Bu – Accra



Goal-oriented customer service representative, dedicated to high level of customer satisfaction and meeting aggressive business goals. Also, very imaginative and meticulous with specialized knowledge in Customer Service Delivery.

Working Experience

MTN Ghana

Management of a Portfolio of Individual/Corporate Accounts

Relationship Manager November 2017

Account Reconciliation

Preparing of adjustment on accounts

Perform Health checks, customer visitation and corporate support

Credit Management

Cross-Sell and Upsell new services to VIP/ Corporate Clients via phone

Analyzing/ resolving Mobile Money complaints

Resolved MTN Business Solutions complaints within SLA

Trained and coached new Postpaid Agents

MTN Ghana

Call Center Agent August 2011 – Oct. 2017

Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.

Answer confidently or find appropriate solutions to customers' problems.

To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.

To maintain a position of trust and responsibility by keeping all customer business confidential.

Fidelity Bank Limited

Administrative Assistant (National Service) Dec. 2009 – Dec. 2010

Compile reports on Sales performance of Sales Ambassadors.

Reporting and handling issues relating to general services, maintenance and repairs at the Sales Center.

In charge of Filing of documents and provision of general office assistant.

In charge of receiving, storage and issuing of items in the store room.

To perform any other duties assigned in the interests of the business.


Certificates (MTN Ghana) July 2018

Customer Advocacy: Communicating to build Trusting Customer Relationship

Leading Teams: Fostering Effective Communication and Collaboration

Operations and Supply Chain Management

Higher National Diploma (Purchasing and Supply) July 2009

Accra Polytechnic

Senior High School July 2005

Christian Methodist Senior High School

Junior High School July 2002

Flagstaff House Basic School

Professional Skills

Strong communication skills

Problem analysis and problem solving

Adaptability and ability to work under pressure


Knowledge of general office procedures.

Hobbies & Interests

Reading, community activism, Community group involvement and Team sports





1.Genevieve Orland-Nortey 2. Muniratu Iddi-Abass Hussein

Customer Care Controller Telemarketing Supervisor Customer Care / Call Center Sales and Distribution Division

MTN Ghana MTN Ghana

+233********* +233*********

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