Manager Customer Service
Resume:
James Arthur Gonzalez
Huntington Park, CA 90255
**********@*****.***
Summary of Qualifications
Accomplished professional in the Food and Beverage industry with over 17 years experience, including:
More than ten years of professional management experience supervising staff in the Fine Dining, high volume Casual Dining and the Golf Club industry;
Three years of professional management experience in supervising banquet events;
Over two years of professional Multi-unit Franchise Management experience, including opening new stores nationwide;
Expertise in people management, conflict resolution, teambuilding, and customer service;
Proven track record in meeting restaurant financial objectives through forecasting, effective management of expenditures, and implementation of corrective actions. Highlights of Achievements
Directed the opening of more than 50 stores and managed the training of several hundred new employees for those stores.
Accomplished in recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees, and communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Controlled costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; completed audits; identified trends; identified barriers and the steps necessary to overcome those barriers.
Maximized bar profitability by ensuring portion control, monitoring accuracy of charges, and anticipating amounts to be purchased or requisitioned.
Managed payroll for multiple outlets as well as invoicing for same outlets.
Maintained safe, secure, and healthy environments by following and enforcing sanitation standards and procedures while complying within legal regulations. James Arthur Gonzalez, Page Two
Employment History
Two Bit Circus, Los Angeles CA (March 2018-Present) Area Manager
Lead teams in Guest Services, Food & Beverage, Retail and Maintenance. Wrote all training for each department and responsible for the budget in each. Handle all hiring, training, sales and schedules.
Sodexo Magic North America, Santa Ana CA (February 2017-October 2017) General Manager American Airlines Admirals Club
Handle all aspects of Food & Beverage including daily, weekly and monthly financials, budgets, forecasting, scheduling, inventory, ordering, as well as hiring and training of servers and bartenders.
Sodexo USA, Orange CA (April 2014-May 2015)
Resource Operations Support Manager
Assist accounts across the Country in all operational aspects, monitor sales, labor, food & beverage costs, inventory as well as weekly and monthly financial responsibility.
Loews Annapolis Hotel, Annapolis MD (June 2012-November 2012) Restaurant Manager
Responsible for day to day floor operations, sales, motivating staff, which includes servers, bartenders, hosts and server assistants.
Managed scheduling, hiring and training. Control food and labor costs. Courtyard by Marriott, Silver Spring MD (September 2011-May 2012) Restaurant Manager
Handle all aspects of Food & Beverage including banquets, budgets, inventory, ordering, forecasting, scheduling as well as hiring and training of over 35 servers, bartenders and kitchen staff.
Austin Grill, Silver Spring MD (December 2010-August 2011) Service Manager
Responsible for all FOH employees, day to day operations, schedules, projections as well as hiring, training, inventory and ordering. Kahala Corporation, Scottsdale AZ (June 2006-July2008) Regional Director of Operations
Administered 120 stores (Surf City Squeeze & Frullati Cafe & Bakery), trained franchisees and opened stores as well as monitored brand standards, sales, food and labor costs; and audited purchasing, inventory & royalty payments. Education
College of the Desert, Palm Desert, CA, Business Management Atlanta Broadcast Institute, Atlanta, GA, Broadcast Journalism
Contact this candidate