Resume

Sign in

Customer Service Manager

Location:
Indianapolis, IN
Salary:
35,000
Posted:
September 24, 2018

Contact this candidate

Resume:

COURNEY CASTAGNE-MCCAVIT

ac65w7@r.postjobfree.com

**** ****** *** ************, ** 46205

517-***-****

SUMMARY

I have more than two years of experience preforming administrative tasks in an office environment. I have proficient computer skills with Microsoft Office including Outlook, Word, Excel, and PowerPoint. Additionally, I have great project management skills and work well on my own or in a group setting.

EDUCATION

Albion College

Completed May 2012: Bachelors of Arts Degree

Sociology and Anthropology Major

Gender Studies Minor

Criminal Justice/ Pre-Law Concentration

EXPERIENCE

Department of Child Services Indianapolis, IN

Family Case Manager – Ongoing / Permanency July 2015 – present

Court coordinator March 2017 - Present

Observation of family home(s)

Placement of children

Preparation of court documents and reports

Maintaining case notes and reports

Engaging families during Child and Family Team Meetings

Implementing services and providers to assist in the well-being and reunification of clients with their families

Overseeing providers to ensure the clients are receiving vital services aimed at reunification

Working with the DCS legal team on their respective court dockets to ensure court hearing coverage for other case managers is present

Peer coaching new hires to ensure a smooth transition and preparedness for their position

SKILLS

Case management through overseeing providers to ensure the clients are offered and receiving vital services aimed at reunification

Face to face contact with children and clients through monthly visits and Child and Family meetings to engage all parties in working towards reunification

Preparation of court documents, case notes, and reports on a time sensitive schedule

Safety planning

Project management

Department of Child Services Indianapolis, IN

Family Case Manager – Assessment January 2015 – July 2015

Assessing reports of child abuse and neglect

Conducting interviews

Observation of family home(s)

Placement of children

Preparation of court documents and reports

Maintaining case notes and reports

Engaging families during Child and Family Team Meetings

Implementing services and providers to assist in the well-being and reunification of clients with their families

Overseeing providers to ensure the clients are receiving vital services aimed at reunification

SKILLS

Engagement with clients and children through face to face contact in initial visits and Child and Family meetings to engage all parties in working towards placement, resolutions, and reunification

Preparation of court documents, case notes, and reports on a time sensitive schedule

Safety planning

Geico Indianapolis, IN

Licensed Customer service Representative October 2013 – January 2014

Processing payments

Informing and advising customers on coverage and liability gaps

Maintaining accurate and updated policies for customers

Filing and processing legal documentation through Indiana’s BMV electronic filing system

Working with auto sale agents to ensure paperwork is completed and sent to the dealership per request

SKILLS

Maintaining excellent customer satisfaction

Complying with strict privacy and verification requirements

Access to Indiana’s BMV electronic filing system

First Advantage Indianapolis, IN

Transportation Specialist March 2012 - October 2013

Client account management

Acquiring BMV/DMV contacts

Advisement of account thresholds and local fines

Requesting, processing and filing vehicle titles, plates, and registrations

Transponder management

Billing and payment processing

SKILLS

Renewal of registrations and plates

Funds management and accounting for expenditures

Transferring, disposing of, and obtaining duplicates of titles for vehicles

Engaging clients and BMV/DMV contacts to acquiring and maintain professional relationships

Accounts management

Professional client interaction and transactions



Contact this candidate