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Human Resources Manager Employee Relations Manager

San Pedro, CA
September 24, 2018

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Colleen Robinson

Cell: 818-***-****


University of the Rockies, Colorado Springs, CO

Master of Arts Degree

Psychology – (Conflict Resolution & Mediation Specialization)

CSU, Dominguez Hills, Carson, CA

Bachelor of Arts Degree

Counseling Psychology

Professional Experience

Sr. Manager, Human Resources 9/2016 – 3/2018

(on-site contracts – which enabled needed travel flexibility to complete family issues abroad, completed 8/2018)

MMChr (PEO for over 500 Healthcare Clients)

CIM Group (Real Estate Investment, Development, Property Mgmt. Industry)

-Set up policies and procedures for Employee & Labor Relations processes for corporate and field

-Handled all non-union employee and unionized labor relations investigations and documentation start to finish

-Administrator of Ethics Line utilizing Navex system

-Conducted HR legal compliance audits

-Managed staffing & recruitment

-Conducted compensation equity salary audits, and created written policy procedures

-Audited payroll, and managed records administration & reporting

-Administrator for all employee status changes in Ultimate/UltiPro system

-Revised on-boarding/off-boarding procedures and new hire orientation

-Completed EEO-1 reporting for entire company and all entities

-Served as Sr. Generalist for leadership and field

QUIK PICK EXPRESS, LLC., Carson & Oakland, CA 8/2014 – 12/2015

(Courier Services, 3PL Logistics, Distribution, Freight, Fulfillment, Transportation, Warehousing)

Manager, Human Resources (resigned, family tragedy abroad)

Mediated employee relations issues, managed legal compliance, handled employee investigations and documentation start to finish

Dealt with ILWU Teamsters union issues at Ports of L.A., Long Beach, Oakland

Creation of policies, processes, and systems

Managed leave administration and all benefits - served as Plan Administrator

Managed workers' compensation, risk compliance, safety, Cal OSHA/OSHA compliance

Audited payroll, and conducted yearly compensation equity analyses

Handled DOT compliance and driver issues

Handled all staffing and recruitment (staff doubled in size during my tenure)

Conducted cultural awareness, diversity, bullying, sexual harassment and discrimination training

Conducted situational leadership, performance, change management, and conflict resolution training

Wrote first Employee Handbook for company

Completed all report filing (EEO-1; OSHA 300, 5500; ACA Reporting)


(On-site HR Services for Healthcare, Distribution, Fulfillment & Manufacturing, Non-Profit, Real Estate Development & Investment, Property Mgmt., Transportation, Warehousing Industries)

Director, Human Resources (business sold and closed)

Management of Human Resources Department, and 25 multi-state field Human Resources Reps

Created and implemented policies and processes

Worked with SEIU and UHW unions on CBA’s and labor relations issues

Handled employee and labor relations (non-union & union) investigations, documentation, and mediations across multi-state locations

Created and implemented strategic operational development plans for staffing, succession planning, staff reorganization and adverse impact analysis

Conducted situational leadership, change management, conflict resolution and performance management training

Managed leave administration and benefits

Managed workers' compensation, Cal OSHA/OSHA compliance

Managed staffing and recruitment

Conducted cultural awareness, diversity, sexual harassment and discrimination training

Healthcare Clients

Buenaventura & Ojai Community Hospitals; Cigna; HealthCare Partners; Kaiser; Brookdale Sr. Living (assisted living & residential retirement properties); Longwood Mgmt. (includes hospice, clinics, assisted living, retirement & residential facilities); New Vista Health Services (includes sub-acute, post-acute, assisted living, dementia, retirement properties)

Non-profit Clients

Girl Scouts of Greater L.A.; Kaiser Permanente

Biotech/Pharma, Distribution, Fulfillment, Manufacturing, Supply Chain, Transportation, Warehousing Clients

Amgen Inc.; Chatsworth Products; Toyota-Lift of L.A. (also does warehouse construction)

Real Estate Investment, Development & Property Mgmt. Clients

Brookdale Sr. Living (assisted living & residential retirement properties); CIM Group (office, hotel, residential & commercial properties); Landmark Dividend (residential & commercial properties); Statewide Enterprises (residential & commercial properties)

CUNA MUTUAL GROUP, Rancho Cucamonga, CA 3/2006 – 11/2007

(Insurance and Financial Services Industry)

Regional Field Human Resources Manager (West, Southwest, Central Regions)

(All field positions relocated to Wisconsin shared services base under regional downsizing)

Conducted employee relations and unionized labor relations investigations and documentation

Handled unionized Rancho Cucamonga office closure in California and subsequent reduction-in-force layoffs

Creation and implementation of a new sales incentive compensation plan for field

Created new performance management plan

Managed workers’ compensation and risk compliance

Managed leave administration and benefits

Conducted supervisory and situational leadership skills, sexual harassment, diversity, discrimination and safety training

Robert Half International

Recruiting Manager, Direct Perm Placement

Health Net

Manager, EEO Compliance, Employee Relations, Staffing & Development

Blue Cross of California

Sr. HR Generalist & Supervisor, Staffing & Recruitment


Career Mgmt. Best Practices; Employment Practices Risk Mgmt. (EPRM); HR Mgmt. & Executive Network; HR Professionals;

HR & Talent Mgmt. Executives; National HR Assoc. (NHRA); Payroll Professionals; PIHRA Professionals;

The Recruiter Network; SHRM Networking Group; Sr. Professionals in HR; So. California HR Forum


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