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Customer Service Administrative Assistant

Wake Forest, NC
September 24, 2018

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Jaclyn R. Misencik

**** ****** * ***** *******, NC 27613

Phone: 919-***-**** E-Mail: Objective

Seeking to obtain a position in a professional environment where I can utilize my 5+ years of proven administrative experience while demonstrating a high level of professionalism and attention to detail. Excels in organization, cost-cutting abilities, communication, and customer service relations. No task is too small, can-do professional who can anticipate the needs of others. Experience

CALYX Engineers + Consultants NV5 Global, Inc. Cary, NC Administrative Assistant/Receptionist (Temporary) April 2018 – August 2018 Performed general reception and customer service. Completed a variety of office tasks including but not limited to building, equipment and vehicle maintenance, errands, travel arrangements, mail needs, conference room schedules, office organization and cleanliness. Provided direct assistance to all levels of company. Organized corporate events, maintained office supplies, met deadlines for billing, maintained corporate credit card, entered expense reports, vehicle mileage logs & assisted with various business development activities.

Towne Properties, LLC. Raleigh, NC

Customer Service Administrator/Back-Up Receptionist March 2017 – March 2018 Assisted property manager/President of Raleigh office with clerical work, processed architectural applications, community mailings, work orders, reservations, communicated with homeowners, Board of Directors & outside vendors, completed & complied monthly reports, organized meetings & Board packages, attended & took minutes at Board of Directors or Homeowners Association meetings. Handled high volume multi-line phone system, picked up & distributed daily incoming correspondence, managed receptionist area/lobby, greeted visitors, researched & rapidly solved problems & rebuilt client trust to prevent the loss of key accounts. Sessoms & Rogers, P.A. Durham, NC

Litigation Legal Assistant Oct. 2015 – Jan. 2017

Responsible for the docketing of court dates & referrals to Appearance Counsel across NC, coordinated with in-house attorneys & their legal assistants to schedule court appearances, prepared files, drafted legal pleadings & follow-up as needed with various court personnel. Maintained Calendaring email; entered motion

& court date information into software; assisted with calls to CSCs, TCAs; prepared packets for calendaring meetings; set schedules, tracked in-depth attorney appearances in state court proceedings, arbitrations and other litigation related matters.

Administrative Assistant – Compliance/Complaints Jan. 2015 – Oct. 2015 Responsible for immediate review & prioritization of all consumer complaints (via mail, fax & email) to adhere to ten different client standards & timelines; coded consumer accounts with corresponding legal pleadings; prepared daily reports & third party representation logs to submit to clients and/or FTP sites. Responsible for quality assurance across all forms of communication clients, reviewed collectors calls to consumers, reported incorrect/inappropriate incidences, corrected all inaccuracies to adhere to and uphold both the firm’s and our client’s highest standards.

Administrative Assistant – Litigation Aug. 2013 – Jan. 2015 2


East Carolina University 2009-2013

Bachelor of Arts - Psychology


Corporate Events

Date Entry

Graphic Design

Notary Public

Office/File Organization


Travel/Meeting Accommodations



Bluebeam/Bluebeam Revu

CINC Systems

Cisco Systems


JST Legal Software



YARDI Systems

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