Email: email@example.com TN: 817-***-****
•Skilled Network Engineer, experienced in local and wide area networks (LAN WAN).
•Efficient project management possession and client orientation intuition, analytical thinking, flexibility, adaptability and a motivated work spirit under pressure.
El Centro Community College Associates Degree in Science (2002 – 2005)
•Cisco Certified Networking Associate (CCNA)
•Cisco Certified Networking Professional (CCNP) 300-115 SWITCHING – passed
1path (April 2018 – Present)
Senior Field Engineer
•Responsible for performing a variety of fundamental field engineering tasks under general supervision of a senior level engineer.
•Involved in the installation, operations, testing and maintenance of electronic equipment and systems.
•Specialize in Cable Modems and DSL turn up to various vendors around Texas and Oklahoma surrounding areas.
•Install, configure, operate and maintain various routers and switches equipment prior to the network upgrades, and all associated hardware
AmTust Financial (May 2015 – March 2018)
Senior Level Support Agent
•Deployed and installed the build out at the Bedford Tx, Dallas Tx, Frisco Tx, Oklahoma City, Houston Tx, Monterrey Mexico and Mexico locations. This included installation and configuration of multiple WAPS, Routers, Switches, Server HW, Avaya\Cisco IP Phones and replacement of outdated hardware.
•Worked with installation of single and multiple line structural cabling systems, physical data networks both fiber and CAT5 with proper terminations.
•Supported end users throughout the Bedford data center with multiple problems such as PC/Laptop software and hardware related issues, end user server/active directory related issues and functionality of Lexmark printers throughout the data center.
•On-Call 24 / 7 / 365 for hosted infrastructure, actively monitored systems and trends to ensure issues were identified and resolved prior to customer impact.
•Actively worked assigned projects like facilitating and managing controlled asset information for all end user’s hardware in the southern region., also worked with third party venders with installing Lifesize VRM components throughout the data center.
•Installing, uninstalling and updating software dedicated to individual departmental structure.
Cash America (November 2011 – Dec 2014)
Network Support Administrator
•Resolved password and multiple login related issues via Microsoft Server and Active Directory via phone support.
•Monitored T1 circuits, Cisco 800 series Routers, Cisco 2960 Switches and Blue Coat packet shapers for stability.
•Cooperated with telecom vendors (Time Warner, Level 3 and Verizon) in order to isolate and resolve network related issues.
•Created and followed up with the telecom venders to guarantee that the ticket process is well managed from start to finish.
•Helped facilitate hardware installations and procedures on project rollouts via Cisco 800 routers, Cisco 2960 switches, Lexmark printers, scanners, and Dell CPUs.
AT&T Internet Service (November 2007 – December 2009)
DSL Technical Support Agent Tier II Support
•Answered incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
•Implemented ATT WAN LAN configuration, modem and router configuration and troubleshooting network connectivity issues for adsl networking devices.
•Configured enablement of routers and wireless devices such as Link Systems, Belkin, D-Link and Motorola.
•Effectively configured clients and customers’ LAN networks through IP Subnetting static and dynamic accounts.
•Advanced technical knowledge and support for customers and clients WAN LAN connectivity using PPOE, PPOE Static, Dynamic and Static.
Buchanan Technologies (April 2011 – Nov 2011) POS Administrator
GameStop GeneSystem (Jan 2010 – Jan 2011) Senior Installation Technician
Smartcity Networks (June 2007 – Nov 2007) Network Technician
Platforms: Cisco IOS, Windows, Unix, SQL, Server 2003, Macintosh OSX, Remedy
Internet: Internet Explorer, Chrome and Mozilla Firefox
E-mail: Windows Messaging, Exchange Outlook, Mac MaiL, Windows Mail,
Software Office: Microsoft Office Suite 97-2010, Citrix, Putty, Telnet, Active Directory, Cisco IOS
Hardware: 2900 series Cisco Router, 800 series Cisco Switches, Cisco Blue-socket packet shaper, US Robotics Modem, Dell OptiPlex 760-7010 components, Lexmark t654, x466 and e6500 printer copier scanners.