Manager Project
Resume:
Pamela Kern
Trenton, MI *****
734-***-****; *******@*****.***
Objective:
Seeking a position whereby my skills of program management, data, business and attention to detail and years of management experience can be utilized in a creative environment.
Experience:
April 2014 to
9/17/2018 Epsilon
25925 Telegraph Rd, Southfield, MI
Job Title: Sr. Business Analyst, Lead
Job Summary: Responsible for developing/maintaining business requirements based on business concepts and formulating functional business specifications. Responsible for the quality assurance of all output production data files.
Job Responsibilities:
Responsible for all account/client interface and communications with the data technical team
Attends client meetings to gather business specifications for development of new projects, or enhancements to current projects/processes.
Responsible for the written business and execution specifications as defined in the scope of work by the client.
Responsible for development of programming specifications, design, testing, quality control and deployment.
Responsible for providing all risk assessment and analysis as they may relate to the development of new or existing processes.
Responsible for establishing and monitoring of all development project plans
Responsible for establishing and monitoring of all ongoing production schedules
Reviews and completes resource management for both developers and business analysts based on production requirements
Provides final approval for implementation project/processes into production.
Responsible for the development and coordination of all facets of User Acceptance Testing (UAT). Establish processes, test strategy and objectives for all UAT Teams
Responsible for the tracking of all UAT defects and assisting in the determination of the criticality of all identified defects as they relate to the initial deployment
Reason for separation from company: laid off, position being eliminated.
April 2013 to
April 2014 MRM Worldwide
360 W. Maple Road, Birmingham, MI
Job Title: Associate Director, Program Management
Job Summary: Position is on-site at GM with the Next Gen GlobalConnect Team. Responsible for assisting in the development, testing and deployment of the NextGen GlobalConnect dealer website.
Job Responsibilities:
Responsible for the development of a dealer review process. This process included reaching out to the dealers, preparing presentations that outlined the NG GC site throughout its development process, gathered dealer feedback and presented those findings and formulated recommendations to NG GC Leadership
Responsible for developing the scope of work and coordinating the development of training materials and communications, with a GM partner agency. These materials covered pre-deployment, deployment and post-deployment timing. These materials range from workshops, videos, presentations, etc.
Responsible for determining and coordinating the development of over 300 specific icons through the creative development process
Responsible for the development and coordination of all facets of User Acceptance Testing (UAT). Establish processes, test strategy and objectives for all UAT Teams
Responsible for the tracking of all UAT defects and assisting in the determination of the criticality of all identified defects as they relate to the initial deployment
Created a tracking tool, Requirements Clarification Form (RCF) which detailed all items that did not meet business requirements, as workstreams were presented to the Business Team. This document detailed the major areas, including what did not meet the requirement, as well as what/how needed to be changed in coding.
March 2011 to
April 2013 MRM Worldwide
360 W. Maple Road, Birmingham, MI
Job Title: Associate Director, Program Management
Job Summary: Position is on-site at GM CRM. Responsible for the continued development and growth of PMO for the GM CRM business.
Job Responsibilities:
See Senior Program Manager Job Summary and Responsibilities below.
Responsible for managing one (1) Sr. Project Manager, two (2) Associate Project Managers and one (1) Quality Manager.
Responsible for resourcing of PMO Team members as dictated by workload and budgets.
Reports Executive Level status of all programs to both GM and MRM Senior Leadership.
January, 2010 to
February 2011 Campbell-Ewald
30400 Van Dyke, Warren, MI
Job Title: Senior Program Manager
Job Summary: Position was on-site at GM CRM. Purpose was to develop and implement program management structure to be used by all Teams that are part of the GM CRM programs, from strategy through production execution.
Job Responsibilities:
Specific development and implementation of the following: Schedules, -processes, procedures, workflow, tracking mechanism, budgets and quality control
Responsible for all account/client interface and communications.
Attends client meetings to gather business specifications for development of new projects, or enhancements to current projects/processes.
Responsible for the written business and execution specifications as defined in the scope of work by the client.
Responsible for development of programming specifications, design, testing, quality control and deployment.
Responsible for providing all risk assessment and analysis as they may relate to the development of new or existing processes.
Coordinates the analysis team and assigns projects according to timing, priority and resource availability.
Provides final approval for implementation project/processes into production.
Provides the client with both ongoing production schedules and development project plans.
Reviews current processes to ensure both quality and timeliness were being maintained. Provides recommendations to management of improvements that are identified.
Responsible for establishing and monitoring Team budgets.
August, 2004 to
December 2009 Campbell-Ewald
30400 Van Dyke, Warren, MI
Job Title: Senior Project Manager
Job Summary: Plans and coordinates the data activities as they relate to five (5) GM dealer-based programs. To ensure that the client’s goals and objectives are met. Responsible for the entire “life cycle” of a program/project. This cycle begins with gathering the client’s needs/objectives, to the creation of business specifications, development, testing, quality control and deployment.
Job Responsibilities:
Responsible for all account/client interface and communications.
Attends client meetings to gather business specifications for development of new projects, or enhancements to current projects/processes.
Responsible for the written business and execution specifications as defined in the scope of work by the client.
Responsible for development of programming specifications, design, testing, quality control and deployment.
Responsible for providing all risk assessment and analysis as they may relate to the development of new or existing processes.
Coordinates the analysis team and assigns projects according to timing, priority and resource availability.
Tests all phases of data. Responsible for establishing a test strategy and UAT with the client.
Provides final approval for implementation project/processes into production.
Provides the client with both ongoing production schedules and development project plans.
Establishes process flows and quality control procedures to be followed by all processes/projects.
Reviews current processes to ensure both quality and timeliness were being maintained. Provides recommendations to management of improvements that are identified.
Responsible for establishing and monitoring Team budgets.
Responsible for preparing client billing/invoicing.
Responsible for the direct management of eight (8) Senior Analysts
Additional Areas of
Accomplishment:
Developed and established a Business Specification and Change Control Process
Developed a Quality Control System
Developed an Incident Tracking Report System to allow for ongoing improvement and “lessons learned”
May, 1997 to
August, 2004: Renkim Corporation; 13333 Allen Road; Southgate, Michigan.
Job Title: Account Manager
Job Summary: Planned, directed and coordinated activities to ensure that goals and objectives of the client were accomplished within the established timeframes and business specifications. Responsible for a client base of $4.5 million/year.
Job Responsibilities:
Attended client meetings to gather business specifications for the development of new projects, or enhancements to current projects/processes.
Prepared and presented quotes to clients for new projects, or enhancements to current projects/processes.
Maintained knowledge of client’s financial status and was responsible for preparing client invoicing.
Prepared technical and production specifications to meet those requirements defined by the scope of the project and the client.
Coordinated the development team. Tested all phases of development process, systems development, digital print development and lettershop. Provided final approval for implementation project/processes into production.
Assessed business specifications to establish project plans, ongoing production scheduled and staffing requirements. Assigned team responsibilities to ensure both development and ongoing requirements were met for both internal and external clients.
Established process flows and quality control procedures to be followed by all processes/projects.
Performed as main client contact for all operational issues.
Reviewed current processes to ensure both quality and timeliness were being maintained. Provided recommendations to management of improvements that were identified.
Responsible for the direct management of 8-10 Account Team members.
September, 1975 to
May, 1997 Automated Marketing Systems, Inc.; Southfield, Michigan
Job Titles: During my tenure at Automated Marketing Systems, I had the opportunity to serve in several job positions: Administrative Manager, Production Supervisor and Project Team Leader.
Additional Experience:
Knowledge of U.S. Postal Regulations
Knowledge of AS/400 Operating System
Knowledge of Unix Operating System (using Oracle, PL SQL)
Knowledge of IBM Digital Printers
Knowledge of lettershop equipment (inserters, folders, etc.)
Leader of several ISO Teams
PC (Word, Excel, Microsoft Project, Power Point, Visio)
In Management-related positions for 30 years
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