Administrative Assistant Customer Service

Laurie A. St. John

*** ***** ******

Mendon, MA *1756

508-***-**** *********@*******.***

SUMMARY

Senior Administrative Assistant/Human Resource Assistant of which my field of experience is diverse. I have worked and established rapport with groups ranging from a Fortune 500 Computer Storage Corporation, as well as, Government and Insurance Agencies, Medicinal Marijuana Industry, Engineering, Manufacturing and Housing.

Ability to work quickly, accurately and manage several tasks at once.

Proven ability to adapt to changing environments.

Exceptional oral and written communication skills.

Adept at establishing and sustaining rapport with customers and management personnel levels and ability to interface with associates at all levels of the organization.

Energetic and detailed orientated individual.

Skilled in current versions of Microsoft Office; Excel, PowerPoint, MS Word and Outlook. PROFESSIONAL EXPERIENCE

Antron Engineering & Machine Co., Inc., Bellingham, MA 3/2018 – 8/2018 Human Resource/Payroll Assistant

Maintain employee training and maintenance of record keeping.

Maintain payroll website with up-to-date information and forms.

Audit payroll timesheets and maintain record keeping including time and attendance, employee changes and Nationwide, Colonial Life and BCBS benefit renewals.

Coordinate and maintain company’s employee reward and recognition program. New England Treatment Access, Franklin, MA 6/2017 – 3/2018 Human Resource Assistant

Performs a wide range of administrative work including scheduling, maintaining files and processing personnel records. Maintain and process employee benefits and HR transactions using an HRIS system.

Assist, track and update time card review and follow up with employees with leave of absences.

Interacts with and supplies information to job applicants, employees and department heads.

Provides clerical and operational support to other human resource staff. Laurie A. St. John 508-***-**** Page 2

Bright Insurance Agency, Milford, MA 2012 – 2017

Customer Service Representative & OLRS/Dealertrack Administrator

Provide Customer Service Support in a highly confidential environment. Support includes: Owner of Company, 5 Customer Service Representatives, 2 Producers, and back-up for Receptionist.

Collect, screen and collate regular mail and company PO Box mail. Distribute to employees and other departments.

Responsible for handling all FedEx packages, and the disbursement of their contents/checks for CSR Rep. and A/R & A/P.

Screen incoming calls from customers regarding Auto/Home renewals and assist with billing questions on Customer accounts.

Update AMS client database on agency bill, auto renewals, endorsements and cancellations then mail to customer.

Authorized user of the Massachusetts In-State Registration System (Dealertrack).

On-Line Registration System (OLRS) application enables Insurance Companies to register or renew motor vehicle title transactions in-house which eliminates the need for clients to go to the RMV.

Set up, organize and maintain daily in-house registry files and records.

Meets quarterly with the Dealertrack Auditor to ensure files are accurate and rules are being followed.

Maintains inventory of auto, commercial, motorcycle & trailer license plates and registration stickers. EMC CORPORATION, Hopkinton, MA 1998 – 2007

Sr. Administrative Assistant, Accounts Receivable/Credit & Collections Department - Finance

Provide administrative support in a demanding and highly confidential environment.

Update and maintain Directors calendar, organized internal and external meetings and Domestic and International company visits. Prepare travel needs for Director, his staff and Credit Analyst.

Collect, screen and collate regular mail and company lock box mail. Distribute to employees and other departments. Responsible for handling all FedEx packages, and the disbursement of their contents/checks for Credit Department and Revenue Accounting.

Assist Revenue Accounting in the collection, coping and scanning of company checks (per Sarbanes Oxley) so they may prepare them for daily deposits.

Liaison between Human Resources and Finance Department to contact and coordinate individuals for job interviews.

Assistant to the chair person for the Rewards and Recognition Committee.

Coordinated and managed relocation of Data General Employees into the Credit Department. Laurie A. St. John 508-***-**** Page 3

MPM CORPORATION, Franklin, MA 1994 - 1998

Administrative Assistant, Operations/Manufacturing Department

Provide administrative support to Vice President of Operations, 6 department Managers, 8 Manufacturing Production Coordinators and 250 Manufacturing assemblers; both full time and contract.

Screen mail and refer incoming calls to the appropriate person or department.

Manage weekly attendance reports on department Managers.

Work independently on assigned projects.

Prepare correspondence and memorandums.

Set up, organize and maintain files and records.

Make travel and meeting arrangements upon request.

Maintain department calendars and daily schedules.

Refers routine matters to appropriate manager/department for action.

Maintain necessary office supplies for supervisor, managers and group support. FEDERAL DEPOSIT INSURANCE COMPANY, Franklin, MA 1992 - 1994 Administrative Assistant, Human Resource Department

Prepare, maintain and complete reports while communicating with all levels of management.

Communicate payroll procedures to employees.

Input and verify completeness of payroll data and ensure that deadlines are met.

Prepare process and maintain time and attendance reports.

Gather pertinent information and ensure timely preparation of payroll reports.

Perform organizational and administrative duties in a fast paced, highly technical environment.

Answer inquiries related to employment and personnel related information. Secretary, Asset Servicing Unit (1992)

Arranged appointments with potential new hires for the Section Chief and Unit Chief.

Prepared and processed travel vouchers, distributed check request and general ledgers to the appropriate individuals and departments.

Organized, filed and maintained daily work folders generated by the ASU technicians. Promoted to Administrative Assistant.

Customer Service Representative Owned Real Estate (1991/1992)

Effectively communicated with the public, retrieved and screened an average of 300 calls per day.

Maintained database log with daily phone call activity from customers and brokers looking for sales and information on our property portfolios.

Assisted in Administrative and Clerical areas.

Timekeeper for six people in the department and responsible for the accuracy of time sheets and proof read and corrected drafted material. Promoted to Secretary. Laurie A. St. John 508-***-**** Page 4

MILFORD HOUSING AUTORITY, Milford, MA 1987 - 1991

Secretary

Prepared budgets and proposals for the Staff Accountant.

Collected, balanced and deposited rent checks from tenants.

Maintained effective communication with management and tenants and directed service calls and work orders to 5 maintenance personnel.

SOUTHWORTH MACHINERY COMPANY, Hopkinton, MA 1986 - 1987 Secretary, Sales Department

Communicated with Sales Department; 3 Supervisors, 12 Sales People, Sales Coordinator and all walk-in customers.

Prepared status reports on machines sold by daily and weekly inventory.

Coordinated paper work for incoming and outgoing machine deliveries. EDUCATION

Numerous workshops completed in: OLRS/Dealertrack System Management, Time Management and Productivity, Work Ethics, Effective Communication, and Corporate Confidentiality. Newbury College, Holliston, MA, General Secretary – graduate Milford High School, Milford, MA, Graduate - with honors COMPUTER SKILLS

Microsoft Word

PowerPoint

Excel

Outlook

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