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Customer Service Social Media

Waldorf, MD
September 23, 2018

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Lanisha Cooper

Current Address:

**** ******* **

Waldorf, MD 20603

Mobile: 240-***-****

Permanent Address:

**** ******* **

Waldorf, MD 20603

Mobile: 240-***-****


UManagement Public Relations, Washington, D.C. Marketing Analyst Intern July 2017 – January 2018

Redesigned social media strategies which increased the number of online impressions by 40% weekly using online promotions and e-mail campaigns for the company and for clients

Increased the number of interactions with clients with the coordination and development of marketing strategies

Created impactful reports by analyzing and monitoring the impact of marketing tools used by competitors.

Maintained the schedule by scheduling meeting of the lead publicist and keeping her updated on upcoming dates

Completed analyses on the company and competitor’s performance and problems to create strategies that implemented change

Generated reports, notes and other documents based on the status of the firm

Coordinated travel accommodations for the lead publicists and clients

Used web-conferencing and other meeting technology to collaborate with the supervisor and other interns

Open and screen mails and e-mails and either responded or forwarded important information to appropriate personnel

Bowie State University, Bowie, MD Accounting, Math and Economics Tutor October 2016 – January 2017

Increased the average test-score in the class by hosting study groups and efficiently using time allotted and cover all topics students struggled.

Successfully analyzed data collected from professors in the department and information collected by students to create meaningful lesson plans, academic plans, and study guides relevant to coursework

Increased productivity in the tutoring environment by working with other tutors and professors to develop an organization system for the students and keeping the environment clean and bright

Created lesson plans in accordance to the curriculum with semester framework and college level standards and procedures, identified issues with students grasping the content and eliminated issues using the lessons plans and consistency

Handled confidential information such as grades, addresses and student account information

JCPenney, Annapolis, MD Receptionist August 2015 – November 2015

Decreased the amount of clutter and mistakes by managing the stylist’s schedules by booking, cancelling or modifying appointments and meetings using an online database

Maintained a clean and organized work environment by replenishing products and laundering items in the salon

Increased sales by 30% by using product knowledge and customer service to refer products to customers based on their needs, previous purchase history and stylist recommendations

Exceeded expectations by processing the most membership and credit card applications throughout the store to meet store and regional goals

Maintained and organized materials by filing, copying and assembling files regarding to lab data.


National Security Agency Spark Pilot Program Market Research Analyst April 2018 – June 2018

Discovered the demand for technology by conducting research on business models, customer discovery and value propositions and customer segments as well as conducted over twenty customer discovery interviews,

Completed in-depth analyses for business optimization projects in order to secure funding by outside agencies

Inspired and led teams of 10-20 students in research to apply commercial potential of Agency patented technologies and helped develop basic ideas to research to achieve milestones and deliverables

Translated business user concepts and ideas into comprehensive documents listing requirements and design

Scheduled meetings, assisted with the coordination and execution events, presented research and spoke on behalf of the students, and invited special guests and attend meetings and special events on behalf of the program

Completed project within 90 days instead of the estimated six months in an industry that averages over 12 months for completion time


Bowie State University, Bowie, MD Undergraduate Learning Assistant January 2018 – August 2018

Optimized utilization of resources by students to achieve personal goals by working closely with the program coordinator, lower-level economics professor and a team of other undergraduate learning assistants to provide guides, e-mails, print-outs and host on-campus programs.

Increased students understanding of macroeconomics by monitoring student progress band collecting and analyzing baseline data to create lesson plans, tutoring plans and other learning materials

Assisted students with raising their grade at least 10% by using leadership skills to enforce policies and promote critical thinking in discussions inside and outside the classroom

Alpha Kappa Alpha Sorority, Inc. Financial Secretary December 2017 – August 2018

Implemented an online database in order to create written monthly reports on the financial status of the chapter to fulfill the requests of information by members and the graduate advisor and reducing the number of mistakes made by using a receipt book solely

Provided a monthly report based on chapter expenditures using an online database, binder and receipt book with all chapter expenditures and financial affairs of the chapter.

Processed dues and payments as well as giving proper receipts in the name of the chapter to both members and outside vendors

Compiled the annual financial report, expense reports and provided general administrative report to the treasurer for submission to the corporate office

Processed all financial transactions and reimbursement vouchers correctly using bookkeeping skills


Proficient in conversational Spanish

Proficient in Microsoft Office

Strong teamwork ethic

Project planning and coordination skills

Computer literacy

Management skills

Strong written and verbal communication skills

Time management skills

Leadership skills

Organization skills

Knowledge of MATLAB

Knowledge of Python


Bowie State University Bowie, Maryland

BS in Business Administration Class of August 2018

Concentration in Management GPA: 3.2/4.00


Business Statistics

Production and Operations Management

Small Business Finance and Accounting

Managerial Economics

Intermediate Macroeconomics

Information Systems for Management

Quantitative Methods

Business Strategy & Policy

Managerial Accounting

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