Customer Service Manager

Curriculum Vitae – Mbaliyethu Mqadi

Date of birth: 26 August1984 Email: mbaliyethumb@gmail Mobile: 065-***-**** Address: M1180 Jikeleza Rd Umlazi 4066 Durban

PROFILE

I am a33 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have first- rate service skills and ability to use computers. I have since developed my desire in the customer service industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiZulu and English fluently.

EDUCATIONAL BACKGROUND

Year : 2003

Qualification: Matric

Institution : Buthathubunye High School

WORK EXPERIENCE

2013 August till 2017 November: Cashier at Debonairs Pizza

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Maintain 100% of cash register and make sure all payments and transaction carried out with passion and efficiency.

Provide efficient, friendly and informative service following established customer service standards and corporate vision.

Ensure proper procedures are take in balancing cash drawers at the close of shift.

Take initiative during slow time to perform other tasks assigned by the manager.

Processing credit or debit card transactions and validating checks.

Balancing daily accounts at the end of the day, checking for the price of product and any discounts on offer and making daily, weekly and monthly transactions .

2010 February till 2012 September Housekeeper

Arrange household to its respective order

Reporting any necessary repairs or replacement

Answering telephone calls and doorbells

Sorting washing and unloading laundry

Cleaning and sanitising,shower/bathtubs, countertops and sinks

Sweeping /vacuuming, polishing and mopping floors

Keeping bathrooms stocked with clean linen, toiletries and other suppliers

Empting trash receptacles and disposing of waste

Washing blinds

Making a list of all cleaning supplies needed

SKILLS AND COMPETENCIES

Time management

Communication skills

Good moral character

Service excellence

Hard working

Proactive

Excellent verbal and written communication skills

Physical and mental fit

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendly attitude towards all stakeholders

Passionate and dedicated individual

Always willing to assist others

High level of accuracy and attention to detail

Sunday school teacher

Hobbies and Interests

Cooking

Singing

Reading

Watching movies

Socializing with peers

REFERENCE

Name: Nomusa Thabethe

Designation: Manager Debonairs Pizza

Contact number: 031*******

Name: Megan Nort’jie

Designation: House Owner Kloof

Contact number: 082*******

Name: Phumlani Nxumalo

Designation: Pastor Apostolic church

Contact Number: 060*******

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