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Customer Service Manager

Charlottesville, VA
September 25, 2018

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*** ********* ****** ***************, ** 22902 434-***-**** SUMMARY

Results-driven marketing professional with over 35 years of experience in communications, public relations, and publishing. Core competencies include brand building, project management, strategic planning, media relations, copywriting, and web content management.


Increased annual revenues for marketing agency by 15% for three consecutive years through consistent digital marketing and focused attention on customer service.

Started, managed and sold three communications-related businesses over a 20 year period through solid branding, strategic business partnerships, and steady client growth.

Created and managed highly regarded niche publication, More! Monthly magazine, for active adults over 50 resulting in a 25% profit in less than two years and the subsequent sale of business to a competitor. WORK HISTORY

Schoner Communications (formerly Lapdog Productions) President, 2002 – Present

Congregation Beth Israel Communications Manager, 2015 - 2016

More! Monthly Publisher and Editor, 2000 - 2002

Innovative Marketing Accounts Manager, 1993 - 1999

Chandler, Franklin & O’Bryan Marketing Director, 1989 - 1993

NBC News, New York News Satellite Manager, 1988

St. John’s University Productions Manager, 1985 - 1988 AWARDS & PROFESSIONAL AFFILIATIONS

Member, Women United, Together in Philanthropy, 2017

President, Business Network International, Central Virginia Chapter, 2012 – 2013

Member, Business Network International, 2007 - 2012

Executive Director, Virginia Artists in Action, 2008

TV Advertising Award, American Marketing Association, 2003

National Communications Award, First Night Virginia, 2001

President, Central Virginia American Marketing Association, 1999 EDUCATION

University of Maryland, College Park, MD – Bachelor of Arts in Radio, TV & Film, Minor in Journalism

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